In my almost 40 years I have stayed in thousands of hotels and hostels in 47 countries and this hotel was the WORST of all. I booked 2 nights but I left after the first night, the next morning and went to a different one, closer to city center (this one is far). This is not a 5 star hotel. The problems started with the long check-in, with the very lazy and arrogant receptionist, who refused to wear a mask (we are in the middle of the covid pandemic - April 2021). He complained because I refused to leave our passports with him and preferred to wait. He said I would wait for my passport 1 hour, in a sarcastic tone. I forgot to write down his name, he was the receptionist on duty in the late afternoon and early evening of April 30, 2021. The spa is dirty, small, does not provide towels, very dirty pool water, dirty floors. Corridors stink. The room is small, have a very bad shower, a small bed, a curtain that does not block light. But the worst of all was the service. I ordered food at a restaurant delivery from outside the hotel and called the reception to ask for cutlery, fork, knife and a spoon. After a long wait, the same receptionist, again without wearing a mask, brought what I asked for but complained (!!!) that I had eaten food from outside the hotel. Unbelievable. I asked him if he shouldn't try to make us feel comfortable and said no, since he had been doing this for 25 years. Stay away from this place.