Guest User
January 8, 2024
Unfortunately I am writing to you with regard to a disappointing series of events which took place during my stay at your hotel during my recent stay - 03 - 07 January 2024 at the Premier Inn, Earlsdon Park, Coventry. It started with the email I received from Premier Inn regarding my stay dated 27.12.23. We had booked a twin room, (I was staying in with my son), however there was no mention of this made on the reminder email so I wrote to you asking for confirmation of a twin room - Please see the email below. I received no confirmation from you. On my arrival at the hotel I reminded the guy at reception that we had requested a twin room, I think his name was XXXXXX, he joked about the email I had sent asking for confirmation of a twin room - Please see the last line my email below. I took the fact that he had commented on the email as an acknowledgment that the hotel had seen the email, however, had failed to answer as requested and that he understood our request for a twin room. I was therefore very surprised that when I went to Room XXX I discovered that in fact it was a double room. Returning to reception I told the same person that the room was a double not a twin, he corrected the 'mistake' and assigned me a twin room - Room XXX. That evening I discovered there were only two hangers available and there was no hot water in the wash hand basin in the bathroom, the shower worked perfectly. The following day, 04.07.24; I went to the office where I requested another four hangers and informed the lady who answered the door about the lack of hot water - she wrote everything down on a post-it note. When I returned in the evening I was pleased to see the hangers, however, there was still no hot water. I had to leave early on Friday morning, 05.01.24, so I wasn't able to inform anyone regarding the hot water situation but I hoped that when I returned in the evening the situation would be remedied - It was not. Please note that on each occasion I left the tap running for some time to check for hot water, the shower produced hot water almost immediately. At this point I was completely fed up with the situation. On Saturday afternoon when I left for an appointment I went to the office, I told the person in the office, I think it was the same person who had originally booked me in, that it was now too late to fix the tap and not to bother as I was leaving early on Sunday morning adding that it was a very embarrassing for the hotel