The Elysia Suites

A truly disappointing experience. To begin with, before our trip, Ctrip (my booking platform) advised me to contact the property owner. I sent two emails but received no response. Just before departure, I found out through Ctrip's merchant info that I needed to add them on WhatsApp to get the padlock code. This was incredibly inconvenient as WhatsApp is difficult, if not impossible, to register or use with a Chinese phone number. While I respect different communication preferences, we had to figure it out ourselves. On check-in day, we arrived around 6 PM, only to be informed that the front desk was closed and we would need to retrieve our key card from a parcel locker. We accepted this. Upon arriving at the complex, our party of six, including two children and three large suitcases, was stopped by security. We were asked to register our check-in details and provide passport copies, which we understood and complied with, given security concerns. After all that, we were informed that our driver couldn't enter the complex and we had to alight at the main gate and walk to the building. We tried to be accommodating, but with the building located at the front of the complex, near the entrance, navigating a steep slope and stairs with two children and three suitcases was incredibly inconvenient. Upon entering the room, we were taken aback. The decor was very old-fashioned, and the walls were yellowed. We tried to rationalize it, thinking, 'For this price, we'll just deal with it.' However, on the second day, when we politely requested the front desk to empty the trash bins and provide a basic bathroom clean, our request was met with an outright REFUSAL! It was only after we firmly insisted that they reluctantly agreed. Overall, we didn't spend much time in the room, largely because we simply didn't want to. To top it off, the air conditioning was very noisy when we tried to sleep. The entire building also appeared mostly vacant. Later, a taxi driver mentioned that this area is primarily comprised of hotel-style apartments that are sublet, but there isn't actually a high volume of tourists. For families traveling with children, I strongly recommend booking a proper hotel instead.

The environment is pleasant, and the rooms are well-appointed and comfortable.

Good, will definitely stay again.