M. Yam
October 9, 2024
First, there is no breakfast for purchase, which is contrary to what is stipulated in the introduction post. When I checked in, the hotel staff told me that the breakfast service had stopped for long. If that is the case, I would not have booked this hotel AD I do need breakfast in the hotel instead of my finding premises elsewhere for breakfast.
Second, the hotel staff unreasonably charge me late check out fee in the amount of NZ$25. I checked out around 10:25. I was not quite aware of the checkout time when I checked in. I presumed it to be 11:00. On the day when I checked out, the hotel staff knocked the door for two times, I presumed it was room cleaning and just answered that I needed no room cleaning. My wife was suffering from diarrhea that morning in fact. At around 10:10, whilst I was in the course of packing my luggage, the hotel staff entered my room and said that I needed to check out at 10:00. I simply replied that I was in the course of packing up my luggage. At around 10:20, I returned the key to hotel staff for check out. But, the hotel staff insisted me to pay the late check out charge. I told me the situation, but he ignored my saying. He responded that he had knocked my door for two times. I paid at 10:28 at the end. But, I feel he did injustice and indiscriminately charge the late check out fee. Why he had not called me up through telephone in the room instead of knocking the door. Is it reasonable to charge me late check out fee for just less than half an hour past the official checkout time. I haven't had such unhappy experiences before even when I needed to late checkout at other hotels, which were very considerate. I tended to believe that the hotel staff used every immoral means to increase the revenue of the hotel.m Such act is disgraceful indeed.
