Macondo Arte Oaxaca

Overall, we would not stay at the property again. I’ll start with the positive. The property is tastefully decorated and well kept. Staff is friendly and helpful with recommendations. The location is convenient to the main squares without being a busy street, ideal for us to enjoy Día de Los Muertos. However there were many hiccups during our stay. On our first day we woke to dozens of tiny winged bugs crawling throughout the room. My young kids didn’t want to step foot on the floor and we feared they would get into the beds and our luggage. The staff said they would look into it, cleaned it and apparently successfully sealed where the bugs were coming in (didn’t see them again). That process was disruptive and unsettling on our first day at the hotel. Then there were several times during our 4 night stay where my family was either without hot water (sometimes in the middle of a shower) or without water altogether. Also the WiFi in our room was spotty, being without it more times than with it. This is frustrating if you need to be connected for work or otherwise. This was an expensive property for Oaxaca, which we understood because it was Día de Los Muertos but you would expect better for this price point. The property manager promised to look into a rebate for our inconveniences but has not responded to my numerous follow-up. Overall, we would not stay here again, and would look for other properties nearby as the location is convenient and the area is safe.