Kaiserhotel Neuwirt

This hotel is situated in a lovely location, but that is all.. firstly, the amenities are advertised as having a bar/lounge. THERE IS NEITHER, there is nowhere to sit and relax apart from the dining room, remaining at your table after evening meal, not very comfortable, you cant go in here in the daytime. Don't be fooled by the advertised SPA at this hotel as the closest thing to resemble this is either your over bath shower or the bird bath outside!! Special Diet Menu is also advertised. They don't cater for vegetarians, vegans, etc. at all. There is a fixed menu that basically tells you what you are getting with no exceptions. Evening entertainment is non existant unless you pay an extra £15 each and this is only an option when they can accommodate you and to put more money in their pockets, as the hotel put on 2 nights of entertainment in the week we stayed there only inviting us to one as there were empty tables. As a result of this we were moved from the dining room and had to eat our evening meal in a small room which was hot and very uncomfortable and overcrowded. 6 adults crammed rond a table for 4, in order for the owners to provide entertainment for outside PAYING visitors for the evening. The owner introduced himself on the first night giving a welcome speech but failed to mention the upcoming events he had planned, clearly knowing it would cause upset. One of the starters one evening was a plate of beef and bread. When asked about the vegetarian options, I was told my wife could have a slice of cheese! A salad was refused. Treated like second-class citizens, not like paying all-inclusive guests. The safe in our room did not work, reported, and waited and waited for this to be fixed. Nothing was done all week, no offer to change room and no attempt to fix it.  Beds creaky and like lying on a slab of marble. No lifts, no carpets on slippery marble stairs, one elderly guest slipped banged and cut her head, trip in ambulance to hospital for stitches.  Advertised as packed lunch provided, you pick up a wet plastic bag with a piece of fruit and a biscuit in it then have to make your own sandwich from what is left over from breakfast, nothing provided to wrap/place it in apart from use your breakfast napkin, soggy and horrible hours later. No drink provided, not even a bottle of water, call this a provided packed lunch!! Breakfast is a joke, juice machine is placed in a position where only 1 person can get to it (when it worked), tea, coffee, milk and other things are also in this potion making people rush and congregate in an already small room. Don't expect to be nourished at breakfast. There's no toaster, nothing really apart from dry cheese and ham and stale cereals and bread, all white bread, no brown, bread is in a position that when you are cutting it you are completely blocking access.. Dinner is a joke, frozen veg, escalops 3 nights out of 5, one example being escalop and rice and peas, or you can have just rice and peas!! Dess