Guest User
January 28, 2025
Staff would not answer my calls all morning and early afternoon, eventually got an answer only to be hung up on within seconds of my query. Tried many attempts to call back and no answer until later in the evening, a different staff member on duty answered and was thankfully helpful. Staff were welcoming on arrival. But very disappointed in the room. I don't expect much from premier inn and I'm easily pleased but the basic cleanliness should be met. The room had a dirty feeling and smell to it, including the corridors. There was a very strong smell of damp in the room which was off-putting, the bathroom stunk of urine & I didn't want to take my shoes off as the carpets and floors seemed they hadn't had a deep clean in years. The room was on the cold side and I had my baby with me, could not get the heating system to warm the room, wall heater wouldn't work which didn't surprise me, it looked very old and rusty also full of balls of dust. As we checked in late at night after a long journey we didn't have time to look elsewhere or rectify the issues so we put our heads down for the 1 night but will not be returning.