GoldenEye

Such a shame….Great rooms and overall appearance but poor guest service, poor communication and mediocre food. Not worth the price

Beautiful location, beautiful property, great service and staff at the restaurant, beach and grounds. We arrived at 3Pm and didn’t get our room until after 4:30 which was definitely disappointing & would have appreciated better communication by the reception - we were told it would be ready soon, we had to ask when it would be ready, and one reply was we will meet you in 5 min and it was over 20 min . Overall besides check in, beautiful!

We selected GoldenEye because my husband is a James Bond scholar. The property was beautiful and the beaches were calm, magnificent, and shallow, although I think it does get deeper as you go out further. My 3 star rating comes because of two reasons. Firstly, the food was ok, nothing memorable, just OK. My problem with this is that at that cost, I expect magnificent. We had an expensive buffet dinner (this includes two drinks and tip) and were expecting memorable. This is a beautiful resort. It is a lot like an all inclusive without the inclusive. It is very secluded (and I get that this is their intention, which is to give their guests privacy.) So if you like all inclusive, this is your type of place. My 3 star rating comes from a personal experience. Before arriving I write to ask if I could invite my cousin for lunch. My first answer was a bit nebulous and strange, so I wrote again and was told that I could not because the property was full and they could not accommodate two extras. We were there for three days and each night me and my husband sat at a table for four with two empty seats. My point here is that I prefer to be spoken to truthfully. If the protocol is that folks in the beach huts are not allowed guests, then just say so because I am sure if Adele asks to have two guests for lunch, she will not get a "sorry, we are full," when that is clearly not the case. But as I said, if you like upscale all-inclusives, this is your place (without the inclusives).

This is a very unique property which is very restful during the day and the property is kept in great condition. The location is quiet noisy at night with the nearby road. The staff are generally friendly and helpful however the front desk are quite abrupt and the restaurant staff are sometimes slow and forgetful. The prices are top dollar but the overall staff service is not 5 star.

tranquil relaxing happy beautiful It's an amazing place, tranquil relaxing happy beautiful

Goldeneyes location is sublime, it truly is a hidden gem. However we were so dissatisfied with the service and food options. It was the life guard that brought us water at the beach, there were plenty of other staff but they never once checked to see if we would like a drink. Considering we only saw six other guests they were hardly run off their feet! The food options were also disappointing to say the least. There was only one restaurant in the evening with a very limited menu. We only stayed two night but would have got very bored with the choice very quickly. They did offer us the option of choosing anything and the chef would do it but I really don’t want to think that hard when I am on holiday after all that is what I do at home. The final nail was how expensive both the food and drink were.