Guest User
December 7, 2023
Stay booked for 1 night with 3 young children, reservation made by telephone to be able to request a connecting room, the contact told me that there was no problem. The day arrives, we go from disappointment to disappointment: here we are with 2 rooms facing each other (not in accordance with my request), smell of cigarette smoke in one of the rooms, used remote control batteries , shower gel missing, boiling water without being able to adjust the shower temperature. Certainly we have a commercial gesture, but I did not pay for 2 rooms for a commercial gesture. The quality of this Novotel is not representative of other Novotels
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