I decided on The Delaney for several reasons and nothing n no small part the good reviews. I guess I was unlucky, the day I arrived I unfortunately had to interact with the front desk which was an utter disappointment. I have a lot of experience in hospitality and customer service and the young girl in charge of the front desk should not be there. Who knows, maybe she was having a bad day but she definitely made my first interaction with the hotel a bad one. Other than that everything else was as expected and in many cases reviews were accurate. When it was there me to check out luckily another person was in the front desk and she definitely was what one would expect in a hotel front desk.