Avalon New Orleans Hotel

Couldn't get the name of the woman at the front desk but to describe her. She was black wearing something around her hair and was working the night shift on March 19, 2024. She was extremely rude with an attitude. But when another black person walks in, she was nice and no attitude. Also when we checked on online, it said a room was ready for $67, but when we got there she was trying to charge us for $120. What a way to welcome new white people in New Orleans, Louisiana. I instead went to the Inn down the road that had better service, cheaper, nicer people.

Our my room looked like it looks like it properly!! There was dust on the napkins dispenser and there were only 3 napkins!! Also the window was dirtier than ever couldn’t see clearly at all!! Also the elevator literally takes hours to get in because of how long it takes to arrive!!

Can't really say anything bad about this hotel stay, and also can't rave about it either. Pretty standard stuff all around. Check in was easy enough, room was comfortable enough. All in all if you need a place to stay with no frills, this will do the job.

I love everything about the hotel room and the staff very satisfied job well done will be back soon and I will tell a friend and other family members about my great stay at y'all hotel in New Orleans Louisiana on the service road

No towels were provided , pipes burts over night which lead to flooding , water leaking through walls , moldy smells of moisture in room . Room service never came to provide towels or clean our room at all during 2day stay . Management never address the issue or try to accommodate us once we notified them .! I was told There was no towel staff available to wash towels in building . They told us it would be hours until we receive towels and we never did .

Place was okay price was fine especially compared to spending almost $900 more dollars downtown. I wouldn’t stay again but I think it could be cleaner. Mild around the window and the ceiling falling apart in multiple locations. Looked as if it was something that happened a long time ago and was never fixed. It’s like putting a bandage on pouring water.

Don’t let the price deceive you. The staff and service at this location is top tier. Michael and his staff were so friendly and welcoming from the moment we set foot in the door. We were treated like family the entire time! The facility was near and clean. We were very comfortable during our stay.

I booked and payed $182.84 through the best western site. In addition, the hotel took an extra $100 for the security deposit. However, I was also charged an additional $91.42 that should not have been taken out of my account due to the way the receptionist input/authorized the charges. The only amount that should have been taken from my card was $282.42, which would have covered the reservation amount, as well as, the $100 deposit. I spoke with the general manager and the other manager (Mike) about my situation, and they were able to see the problem. The general manager reversed the $91.42 I was charged; however, the money still has not showed up in my bank account. Due to this I am still waiting on a $191.42 reimbursement from the hotel, which covers the $91.42 I was charged, as well as, the $100 deposit I was charged. Due to these circumstances, I will not book at any best western hotel in the future, and I was very unsatisfied that these issues occurred during my stay.

I wouldn't recommend this hotel to anyone. We stayed here for 4 days and had to switch rooms 4 times. We drive 15 hours from Michigan when we got to the hotel. The first room was not cleaned, there was hair in the shower, clothes in the dressers, and ***** and nicotine in the closet. The next room had scorching hot water so we could not shower, and the TV did not work. The next room the TV did not work and the drain in the shower drained very slow. We were told twice someone would be out to fix our TV, so we went in town for the day. When we got back it still was not fixed so their solution the next morning was to simply put us in ANOTHER ROOM. All this bouncing back and forth between rooms literally ruined our whole experience at New Orleans. The workers say that this hotel is trash, I guess they are under new management. It has a certain odor to the place; it does not smell fresh. The keep their towels and sheets in this old, dark room that does not look sanitary at all. This hotel needs to be closed down.