Guest User
October 14, 2024
I originally booked a room at the Sugarland Suites in Ormak. It was such a terrible place that I stayed there for only an hour before a friend recommended the Sabin Resort Hote; which, compared to the Sugarland Suites was a heave/hell comparison. While Sabin was much better, it is also a place that I would have to think hard about before staying there again. The facility borders on Ormoc Bay and is visually stunning. Unlike some reviewers, I found the hotel staff to be professional, polite, and accommodating. I was disappointed that the room did not have a refrigerator to keep the water cool, nor did it have a hair dryer, iron, and ironing board. Furthermore, there was no on-site laundry service for guests. I stayed there for 11 days so I needed such services and ended up hiring a Tricycle to take me to the other side of town to a laundry that could get my things back to me in two days. Despite being a beautiful place, it is old and shows signs of not being well maintained. The wooden floors in the room were warped and near the sliding glass door and the bathroom door, the floor was discolored and showed signs of dry rot due to unchecked water damage. In my opinion, the worst thing about this place is the hotel was the Restaurant. It appears to be the newest building on the property. It is open to the elements on three sides and diners are often molested by flies, mosquitoes, and birds during the day. Also, anyone sitting close to the edges of the building is bound to get wet when it rains. But the absolute worst thing about the restaurant was the service and the quality of the food. Nothing was adequately cooked, either being under or overcooked and not very tasty...except for greaseless fried chicken which I had almost every day until I found a wonderful restaurant nearby called Marta's. They have a Michelin-trained chef and all of the meals I had there were excellent. The service at the restaurant gets a failing grade because the waiters often forgot what you ordered and you either had to remind them or realize when you finished eating that you have not been served the item you requested. On four occasions, I ordered french fries with my meal, the first time the waiter forgot to place my order in the kitchen, and the second time they were well undercooked -like eating raw potato sticks. I let it pass the first time after reasoning it was an oversight, the second time I complained because I thought it was incompetence, I also complained the third time because if it happened three times in a row, it was willful and not just incompetence.