Kimberly
March 11, 2024
We had not stayed at this hotel before, no warm welcome-rather I was tossed a stack of papers to “take one” and read. Room was over heated and you can’t control heat-be careful there are no screens on windows. After swimming, turned the water on for the bath and the water was brown, turned yellow and green after running the water for 20 minutes. My husband took this issue to the front desk & was told they could take care of parking for our stay but nothing else they could do for the night-never offered a new room. The girl told us a manager will be in by 9am the next day. That same night,10pm packed up our family to find a shower off the hotel property. After a horrible night of packing, unpacking & buying clean water to brush teeth, we had to wait to speak with management until 9am the next day. To later find out that management was not in until 11am. And since we had booked through ******* the girl told us to contact *******. Mind you no one or maintenance came to look at the problem. ******* would not help us with this issue either. We had a two night stayed booked, packed up & went home to be told “there is nothing they can do”. We had paid for a product & could not use all of the amenities it had offered and was not offered another option. We are out money, our vacation, and pissed of kids. I would never stay here again due to the failed customer service, lack of amenities that a hotel offers, and taking our money.