Guest User
January 3, 2024
A very disappointing experience at this hotel. The climax was reached at midnight on January 2nd, when the hot water in the bathroom mysteriously disappeared. We called the front desk for help, but the guy on duty showed total disinterest, giving evasive answers and even stating that the problem did not concern him. The excuse offered was equally unacceptable, attributing the lack of hot water to customers who wash too many times a day... Frankly, it is unthinkable to not guarantee hot water in the middle of winter in an Italian hotel. Adding to the frustration, the total lack of commitment from the guy at the front desk to resolve the situation and satisfy the customer. The poorly maintained rooms and the uninspiring breakfast complete the picture.
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