2 Chome-9-32 Nishishinsaibashi, Chuo, Chuo Ward, Osaka City, Osaka Prefecture 542-0086, JapanView hotel details
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Guest Reviews of Arrow Hotel in ShinsaiBashi
8.6/10
Very good
468 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.1
Service8.8
Cleanliness8.4
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All reviews(468)
Positive reviews(440)
Reviews with photos/video(136)
Delicious breakfast(125)
Convenient for shopping(21)
Close to metro(16)
Stayed multiple times(11)
Average lighting(7)
Luggage delivery service(5)
Delicious buffet(5)
Nice bathtub(4)
Negative reviews(28)
Anonymous User
Double Room
Stayed in Mar 2026
Family
5 reviews
10/10
Outstanding
Posted on Apr 23, 2026
The hotel is located in a very convenient location just few roads away from Shinsaibashisuji shopping street. The breakfast at the hotel is outstanding and the menu has slight changes from day to day so the variety is good. The rooms were quiet and clean. There is an escalator leading up to the hotel front counter, however, it is one way only which means that when we go down, we had to use the lift and walk down some steps. The breakfast area may get crowded at certain timings as seats are limited but generally the seats clear quite fast. The hotel staff was also helpful and we were given a welcome drink upon check in. We decided to have lunch at the hotel cafe which was affordable and yummy. We had a pleasant good stay at Arrow Hotel.
Guest User
Double Room
Stayed in Feb 2026
Couple
1 reviews
5.5/10
Posted on Mar 31, 2026
Hotel is a little difficult to find. Maybe can put directions on how to find hotel in map.
Air-conditioner/heater. Suggest to put instructions on how to use it in English. Had difficulty to figure out how to do right settings. Buffet breakfast was decent. No escalator from street level to first level. Need to carry luggage up a flight of steps.
J.num
Twin Room
Stayed in Feb 2026
Couple
4 reviews
8.0/10
Very good
Posted on Jun 1, 2026
The staff is welcoming and willing to support the customer. Staff can communicate in english, it's very convenience to foreigners.
The room was great but has limited space to open 2luggages.
Anonymous User
Single Room
Stayed in Feb 2026
Solo traveler
75 reviews
10/10
Outstanding
Posted on Mar 15, 2026
I think it's great! It's clean, and they even provide breakfast, which was really good. They had fruit, rice, various dishes, bread, and more. Excellent value for money, and the bed was very comfortable and clean too.
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Beesy
Twin Room
Stayed in Jan 2026
Family
12 reviews
9.5/10
Amazing
Posted on Feb 28, 2026
We were not able to check in early even tho we requested it upon booking. We were all tired and our baby was fussy. We were forced to go out despite lack of sleep and distract the baby for a while. Thank God the receptionist made us check in an hour early after we went back to the hotel. The breakfast was great and location was amazing! We’ll book again soon!
Guest User
Twin Room
Stayed in Mar 2026
Family
2 reviews
10/10
Outstanding
Posted on Apr 17, 2026
good breakfast.. great Location.. friendLy staff..
Guest User
Single Room
Stayed in Apr 2026
Solo traveler
5 reviews
8.0/10
Very good
Posted on May 31, 2026
Room is not clean. Hair on the hairdryer, in the tub, on the towels. Phone to calll them to change the dirtied towels is dusty. 😵💫
Free breakfast.
Guest User
Double Room
Stayed in Dec 2025
Couple
24 reviews
8.0/10
Very good
Posted on Jan 17, 2026
Nice hotel . Room is clean breakfast also good
Guest User
Deluxe Twin Room
Stayed in Mar 2026
Family
1 reviews
9.5/10
Amazing
Posted on Apr 29, 2026
It was wonderful stay. Walking distance to Namba train station and Dotonbori. Breakfast was great.
Guest User
Double Room
Stayed in Mar 2026
Couple
3 reviews
10/10
Outstanding
Posted on Apr 17, 2026
Top location hotel, close to the main attraction. Very clean and recommended.
Would go there again
Guest User
Double Room
Stayed in Feb 2026
Couple
5 reviews
10/10
Outstanding
Posted on Mar 16, 2026
We love staying at this hotel. Not too far walking from Namba train station (fr Kansai airport) as well as shopping area and restaurants access. The staff are friendly and accommodating plus we like the breakfast food choices they have. The room has enough space for the 2 of us (with my husband).
Robert St Louis
Single Room
Stayed in Dec 2025
Solo traveler
15 reviews
10/10
Outstanding
Posted on Feb 27, 2026
Great location
traveldivaph
Twin Room
Stayed in Dec 2025
Family
7 reviews
10/10
Outstanding
Posted on Feb 12, 2026
Love this hotel! Even though its old and nothing fancy, but its very near and walkable, right next to dotonbori and other tourist attractions!
Jo Bagaipo
Twin Room
Stayed in May 2025
Family
4 reviews
8.0/10
Very good
Posted on Jun 19, 2025
The place is strategically located between namba and shinsaibashi station, making it easy to travel around.
The place it typically Japanese is size so perfectly understandable why it's miniscule. Breakfast is comparable to big hotels in Japan, so it's all good.
The toilet area seems newly renovated considering that the rooms are kinda old. A good 👍 thing.
Guest User
Double Room
Stayed in Nov 2025
Traveling with friends
1 reviews
9.5/10
Amazing
Posted on Jan 7, 2026
The room was spacious and fairly clean but a bit dusty behind the bedside table. Amenities were great and new towels and toothbrushes were provided daily along with room cleaning. The free breakfast was great with a good variety of western and japanese food including fresh fruit and vegetables. The location was good and a very short walk from nearby subway stations and the dotonbori area.