5 Chome-8-25 Nipponbashi, Naniwa Ward, Osaka City, Osaka Prefecture, 556-0005, Japan
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7.0/10
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Guest Reviews of Koko Hotel Osaka Namba
8.9/10
Very Good
459 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.7
Service9.1
Cleanliness8.8
Mzgc003
Moderate Twin-Non-Smoking
Stayed in Mar 2025
Solo travellers
3 review
9.0/10
Great
Posted on May 6, 2025
The room is small but it's definitely suitable for couple or solo.
Location is a little out of namba.
Great amenities, free toiletries.
Response from Property: Dear Guest,Thank you very much for taking the time to share your feedback.We’re glad to hear that you found the room suitable for couples or solo travelers and that you enjoyed our amenities and free toiletries.While we understand the location may feel a little outside of central Namba, we hope the comfort and service made up for it.We truly appreciate your stay and look forward to welcoming you again in the future!
dresha
Moderate Twin-Non-Smoking
Stayed in Mar 2025
Travel with friends
14 review
7.0/10
Posted on Apr 9, 2025
The hotel has a great location, making it convenient for walking around. However, it feels more like a 3-star establishment. While the room was cleaned daily, the mugs had lipstick stains from day one and were never replaced or cleaned. There were also stains on the walls and visible dirt spots in the bathroom. The breakfast was decent, but we only had two options available until the last day of our stay. Overall, it could use some improvements.
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback.We are pleased to hear that you appreciated our convenient location. However, we are truly sorry to learn that we fell short of your expectations in terms of cleanliness and room condition. Please accept our sincere apologies for the stained mugs and the cleanliness issues in the bathroom and on the walls. This is certainly not the level of service we strive to provide, and we will be addressing these concerns with our housekeeping team to ensure improvements are made immediately.Regarding breakfast, we apologize for the limited options available during your stay. We understand the importance of variety and are working on enhancing our offerings to better meet our guests’ expectations.Your comments are incredibly helpful as we continuously seek to improve the quality of our service. We hope to have the opportunity to welcome you again in the future and provide you with a more pleasant and comfortable experience.
AnzhelaStark
Moderate Twin-Non-Smoking
Stayed in Feb 2025
Family
8 review
10/10
Outstanding
Posted on Apr 13, 2025
The hotel has a convenient location. The room was clean. For breakfast you can choose from 2 varieties of sandwiches, that are well cooked, like a masterpiece! Thanks for this! And you also choose a drink.
Response from Property: Thank you very much for choosing to stay at KOKO HOTEL Osaka Namba and for taking the time to share your kind review.We are delighted to hear that you found our location convenient and the room clean and comfortable. We're especially happy that you enjoyed our breakfast sandwiches and drinks—your comment that they were "like a masterpiece" truly means a lot to us!Your warm words encourage our team to continue providing the best possible service. We hope to welcome you back again in the near future.KOKO HOTEL Osaka Namba
Guest User
Moderate Twin-Non-Smoking
Stayed in Jan 2025
Travel with friends
1 review
8.5/10
Very Good
Posted on Feb 28, 2025
The stay was great, hotel location was perfect, nearby subway station, easy to find it. Staff was friendly, definitely a nice stay!
Response from Property: Thank you very much for staying with us. We are very happy to receive your compliments regarding the location of the hotel and our staff. We will continue to strive to provide better service, so we look forward to seeing you again.
Jose P Jaramilla Jr
Moderate Double-Non-Smoking
Stayed in Oct 2024
Couples
8 review
10/10
Outstanding
Posted on Nov 18, 2024
Very nice hotel .Very near -Train station ,Very clean . 10/10 rating ! we had a very good time staying here . thankyou
Response from Property: Thank you very much for staying at our hotel. We are very happy that you were satisfied with the cleaning and location of the hotel. All of our staff are very happy. We will continue to strive to create a hotel that will satisfy our customers for a long time to come, so we look forward to seeing you again. KOKO Hotel Osaka Namba
Guest User
Moderate Twin-Non-Smoking
Stayed in Oct 2024
Travel with friends
1 review
10/10
Outstanding
Posted on Nov 27, 2024
Good
Bbbjjn
Response from Property: Thank you very much for staying at our hotel. All of our staff are very happy. We will continue to strive to create a hotel that will satisfy our customers for a long time to come, so we look forward to seeing you again. KOKO Hotel Osaka Namba
CJGSF
Moderate Twin-Non-Smoking
Stayed in Mar 2024
Family
4 review
9.5/10
Amazing
Posted on May 24, 2024
3 minutes walk from Ebisucho metro station, with elevator access from the station.
Overall the hotel is clean and good, amenities can be taken for free at front desk according to your own daily usage, bathtub is equipped in the hotel room.
Room maybe a little bit small especially for people travelling with big luggages, but it works for me.
USB charging spot is also equipped
Response from Property: Thank you very much for staying at our hotel. All of our staff members are very happy to hear that you were satisfied with your room at our hotel. All of our staff will continue to strive to be a hotel that will satisfy our customers for many years to come. We look forward to your next visit. KOKO Hotel Osaka Namba
Teen Yen
Deluxe Twin
Stayed in Feb 2024
Travel with friends
1 review
7.5/10
Posted on May 26, 2024
Convenient location
Friendly service
I especially appreciate the range of amenities at the lobby
Response from Property: Thank you for using our hotel. All of our staff members are glad to hear that you were satisfied with your stay. We will continue to strive to be a hotel that satisfies our customers. We look forward to seeing you again. KOKOHOTEL Osaka Namba
aphisara2544
Moderate Twin-Non-Smoking
Stayed in Dec 2023
Travel with friends
2 review
10/10
Outstanding
Posted on Jan 24, 2024
one of the best hotel in osaka, recommend!! near Metro station
Response from Property: Thank you very much for staying at our hotel.All of our staff members are very happy to hear that you were satisfied with the room at our hotel.All of our staff will continue to work hard to ensure that our hotel continues to serve customers for many years to come.We look forward to your next visit.KOKO Hotel Osaka Namba
Worawan
Moderate Double-Non-Smoking
Stayed in May 2023
Solo travellers
3 review
6.5/10
Posted on Jun 17, 2023
Hotel near by Metro . Room quite small. I can’t even open my luggage. over all it’s good
Response from Property: Thank you for selecting us out of the many possible places here.We are glad to hear you were satisfied the location and our service.The size of double room bed is bigger than single bed one that the reason room is small.We apologize for the inconvenience.We look forward to your next visit.KOKO HOTEL OSAKA NAMBA