Hygiene: It was really subpar, many areas weren't cleaned properly. Especially on the first day of our stay, there were black spots on the bedding. I was too exhausted to argue further, so I just made do that first night. You can see from the pictures, there were also several dirty black smudges on the walls.
Environment: The environment was just average, nothing special for this area.
Facilities: The facilities are really old, at least 20 years old. There were even some patchy, dog-eared things stuck to our walls, I don't know what they were. One thing about this hotel's design is the bathroom steps are extremely high. If you have elderly people with even slight mobility issues, this hotel is definitely not suitable.
Service: This is where there was a big problem. For example, on our second day, after our room was cleaned, the door was left wide open. Luckily, after breakfast, we didn't immediately head out to tourist attractions but instead returned to our room. That's when we discovered that after cleaning, they had left our room completely open. There was no one else on the entire floor, and no cleaning staff around either. All our luggage was inside.
Initially, the front desk staff tried to brush it off, even mentioning that another room had lost a pair of earrings. This is a huge security risk for a hotel. I immediately complained to the front desk, only to be told it was normal procedure. After our repeated insistence, the manager came out the next day and helped us resolve the issue. The manager's attitude was quite good.
You can see the apology letter in the attachments.
Finally, I do want to commend an elderly lady at the front desk; her service was consistently very warm and kind.
Original TextTranslation provided by AI
