Biwako Hotel

Biwako Hotel Reviews

Biwako Hotel

Hamamachi 2-40, Otsu City, JapanView Hotel Details
Biwako Hotel
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Biwako Hotel Guest Reviews

4.7/5
Amazing
115 Reviews
Verified reviews
Location4.8
Amenities4.5
Service4.6
Cleanliness4.8
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All Reviews(115)
Positive reviews(115)
Reviews with photos/video(57)
Awesome rooms(24)
Great service(15)
Convenient location(15)
Delicious breakfast(11)
Secluded lake view(10)
Offers pick-up/drop-offs(9)
Large rooms(7)
Relaxing hot springs(6)
日月明明
Superior Floor Natura Twin Room
Stayed in Apr 2024
Couples
7 Reviews
4.7
/5
Amazing
Posted on Apr 24, 2024
It's about a 15-minute walk from Otsu Station, but the hotel provides a free shuttle bus to and from the station. It can accommodate up to 3 to 4 large pieces of luggage. The room is mainly in soft light wood color, and the double bed is close to the large window. You can lie down in the morning and watch the view of the pier and Lake Biwa. But don't open the window for too long at night, as small insects may fly into the room. (The front desk staff will remind you of this) It is worthy of praise. The staff in all aspects of service are very polite and friendly. The front desk staff speak English very well and there is no problem in answering questions in English. There are 2 hot and 1 cold indoor large baths and 1 outdoor one (I think it can be used by up to 6 people). Free hot and cold tea is provided. Very clean, but no free combs, rubber bands, toothbrushes, toothpaste, etc. are provided, so be sure to bring your own. I didn't find that the drink vending machine has alcohol or milk, but general drinks and ice cream are available. There is also no convenience store connection, so you can purchase it in advance at the station.
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Response from Property: Thank you very much for choosing Lake Biwa Hotel from many hotels. Also, we'd like to thank you again for taking the time to post a review. Regarding the convenience of taking the shuttle bus from Otsu Station, checking into the room, and using the hot springs in the large public bath, all the staff were happy to see that you were satisfied. It’s a touching story about the hospitality of the time and I was delighted to see it. We will continue to provide high-quality services without forgetting that you are spending your precious time at our hotel. Thank you again for your business.    
Guest User
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Booked for others
2 Reviews
5.0
/5
Outstanding
Posted on Apr 23, 2024
除了貴點,其它都可以
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Guest User
Deluxe Floor Lumina Twin Room with Extra Bed
Stayed in Apr 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 22, 2024
Very nice hotel
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Guest User
Deluxe Floor Lumina Double Room
Stayed in Apr 2024
Couples
1 Reviews
4.0
/5
Very Good
Posted on Apr 23, 2024
當天去到 房間很臭, 立即通知前台 他們立即 幫我們換房間 , 酒店很 光猛, 舒適
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Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Friends
22 Reviews
5.0
/5
Outstanding
Posted on Apr 25, 2024
房間面積大 有湖景 非常不錯
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Anonymous User
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Family
1 Reviews
3.0
/5
Posted on Apr 15, 2024
There are no amenities, so you need to bring your own toothbrush etc. The desserts at the evening buffet were disappointing, on par with those at a business hotel. The only good thing was the room.
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Response from Property: Thank you for choosing Lake Biwa Hotel from among the many hotels available. We would also like to thank you for taking the time to post a review. As part of our efforts to protect the environment, we do not provide disposable plastic amenities in any of our guest rooms. We suggest that our guests have a "lifestyle" stay in which they bring their own amenities that they are accustomed to using. We apologize for any inconvenience this may cause, but we ask for your understanding and cooperation in our efforts. We are very sorry that we were unable to meet your expectations regarding the evening meal. We will share your comments with our team and strive to provide more attractive dishes. All of our staff are truly happy to hear that you were satisfied with the room you stayed in. We will continue to provide high-quality service, never forgetting that you are spending your precious time at our hotel. We look forward to your continued patronage.
Guest User
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Couples
1 Reviews
4.7
/5
Amazing
Posted on Apr 6, 2024
Good to stay for long time as well as it's atmosphere is good
Response from Property: Thank you very much for choosing Lake Biwa Hotel from among the many hotels. In addition, we would like to thank you again for your valuable time and posting to the review. All the staff are very happy that you were satisfied with the atmosphere during your stay at the hotel. We will continue to provide high-quality services without forgetting that you are spending your precious time at our hotel. Thank you again for your patronage.
Saku1971
Deluxe Floor Lumina Double Room
Stayed in Apr 2024
Friends
5 Reviews
4.0
/5
Very Good
Posted on Apr 5, 2024
3,000 yen for breakfast is too expensive. I think a room only is enough. The large public bath with a view of Lake Biwa is satisfying. I also like that there is a balcony.
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Response from Property: Dear Saku1971, Thank you very much for choosing Lake Biwa Hotel from among the many hotels available. We would also like to thank you for taking the time to leave a review. We are very sorry that we were unable to provide you with the content that you were looking for, despite the fact that you took the time to choose us. All of our staff are truly happy to hear that you were satisfied with the view of Lake Biwa, the large communal bath, and the balcony of your room. We will continue to provide high-quality service, never forgetting that you are spending your precious time at our hotel. We look forward to your continued patronage.
Nikinikiii
Deluxe Floor Lumina Twin Room(33㎡)
Stayed in Apr 2024
Couples
1 Reviews
4.2
/5
Very Good
Posted on Apr 5, 2024
The lake view from the room was amazing, I could look at it for hours. The hot spring was also beautiful, and the view from there was also great. It's the kind of place I want to stay again.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Lake Biwa Hotel from among the many hotels available. We would also like to thank you for taking the time to post a review during your valuable time. All of our staff are truly happy to hear that you were satisfied with the view from your room. We are also very honored that you enjoyed your time in our hot springs. We are honored to hear that you plan to use our hotel again, and we will use this as encouragement for our staff in the future. We will continue to provide high-quality service, never forgetting that you are spending your precious time at our hotel. We look forward to your continued patronage.
So Man
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Family
2 Reviews
4.5
/5
Great
Posted on Apr 8, 2024
房間很大,舒適 風景很好
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Winwinwin…
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Family
3 Reviews
5.0
/5
Outstanding
Posted on Apr 5, 2024
這裏的環境非常好,好舒服,房間很大溫泉就感覺一般般兩個大池。
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Guest User
Deluxe Floor Lumina Twin Room with Extra Bed
Stayed in Apr 2024
Family
1 Reviews
5.0
/5
Outstanding
Posted on Apr 4, 2024
The view of Lake Biwa from Lake Biwa Hotel was amazing. The hot spring ♨️ was spacious and even had a mist sauna, so you could relax there. The room was clean, spacious, and very relaxing.
Original TextTranslated by Google
Response from Property: Thank you very much for using Lake Biwa Hotel. We would also like to thank you for taking the time to post a review. All of our staff are very pleased to hear that you enjoyed the view of Lake Biwa from the hotel, your use of the hot springs, and your room. In order to be a hotel that you will want to visit again and again, we will take each and every one of your opinions and comments seriously and strive to further improve our services. We look forward to welcoming you again.
TKLEEs
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Family
2 Reviews
4.7
/5
Amazing
Posted on Apr 2, 2024
The hotel faces the lake, you can watch the sunrise, and the scenery is first-class. It has an indoor hot spring, and the grounds are clean and tidy. However, toothbrushes are not provided, so be careful. It is recommended to make a reservation for breakfast, because it is difficult to find shops nearby for breakfast before 8 o'clock.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Lake Biwa Hotel. We'd also like to thank you again for taking the time to post in the comments. All the staff are very happy for you to enjoy the sunrise from your room. We will continue to provide high quality service without forgetting that you are spending your precious time at our hotel. Thank you again for your business.
wendy0511
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Mar 2024
Family
23 Reviews
5.0
/5
Outstanding
Posted on Apr 13, 2024
The hotel has good service. I thought that I could visit Lake Biwa Canal and Omi Hachiman during the cherry blossom season. Unfortunately, the cherry blossoms in Kansai were late this year, so when I arrived, there was only one solitary weeping cherry blossom in front of the hotel. The fun of this trip was gone in an instant 555~ Each room in the hotel faces Lake Biwa, and there is a cruise ship pier at the door. There will be fireworks at night, which can be seen in the room or hot spring. The hotel room is relatively large in Japan. It is spacious for three people to stay, and there is a balcony~ The hotel also has a shuttle bus to JR Otsu Station every 20 minutes. Otsu itself does not have many tourists, and many of them are local tourists. It is very clean. The hotel also rents bicycles to ride along the shore of Lake Biwa. It is very comfortable to soak in the hot spring at night when you are tired. Although the interior decoration of the room is old, it is kept very clean and tidy. I hope to continue the fate next time during the cherry blossom season
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6/8
Guest User
Deluxe Floor Lumina Twin Room(33㎡)
Stayed in Mar 2024
Couples
3 Reviews
4.7
/5
Amazing
Posted on Apr 1, 2024
湖景非常美麗。若是好天能看到日出美景。
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