I recently had the pleasure of staying at the Sonder Rideau, must say it was an experience worth raving about. Checking in through the app was extremely easy and provided you with step-by-step, instructions and codes to get to your floor using the elevator and to enter your room. On my second night, I encountered a minor issue with the heating system in my room however I was pleasantly surprised by how swiftly and efficiently the matter was addressed the 24/7 phone number provided by the establishment proved to be a lifesaver and sharing that my concern was attended to promptly. The only means of communication I do not recommend is the 24/7 text-support they do not get back to you as quickly as a live agent on the phone would. The room itself was clean comfortable and thoughtfully designed offering all the amenities one could ask for during a stay away from home, especially with a new infant And travelling for the first time. Attention to detail and the commitment to guest satisfaction was evident in every aspect of my rooms, furnishings and amenities while my experience at the Sonder Rideau overwhelmingly positive I feel compelled to mention that, despite my personal satisfaction, I would not necessarily recommend this establishment to everyone while it met and exceeded my expectations in terms of service and comfort, individual preferences can vary, and what worked for me might not be ideal or fit for others. We absolutely enjoyed our stayed. Thank you.