John
September 29, 2023
Lovely welcome, shown to room which was dreadful. Bright red carpets and bright red plastic bed. Felt like we were in a pornstars bedroom!! Also a shower over the bath which we don’t like. Asked to be moved to another room and advised reception that we were Gold ********* members ,eventually after quite a very long conversation and a long wait we were upgraded to a beautiful suite. We ordered room service one afternoon and paid €18 for a soggy awful toasted sandwich, at checkout we were astonished to see they had charged us an additional €7.50 for bring the sandwich to our room. We were also charged €20 staff tip, we asked for the tip to be removed, we had already tipped several staff.
The staff at breakfast were delightful, the doormen were very friendly. The breakfasts were very good. We ate at Cullen’s at the Castle one night, food and service were excellent but we felt it was overpriced.