Hilton Garden Inn Baltimore/Owings Mills

Clean room, friendly staff

My experience was terrible. I told manager about the cleanliness and the shower not working properly. I hope to gain some type of compensation.

Good stay hotel quiet only thing was the sitting room tv wasn’t working but overall good stay

Check in was great, but our room was looking a little worse for wear -- especially some carpeting i the room.

Everything was great on our stay other than the cleaning lady hovering outside of our door 3 hours before checkout! She insisted on vacuuming the hall and banging on our door even though the do not disturb sign was out.

The night manager was absolutely amazing along with everyone else, but I had to acknowledge the night manager, Very personable man

Checking in felt like I was a burden on the girl working the front desk. Was not very friendly or welcoming. The rooms seem outdated. Very dark and the lighting is so odd just to get some balanced light in the room once it’s dark outside. Housekeepers are extremely loud early in the mornings. Slamming door, talking very loudly, slamming things down on their carts, moving things around loudly in the rooms. You hear every little sound outside your door so if you had noisy neighbors like me, you won’t get much sleep. Only pleasant experience was checking out the girl at the desk was very kind and had a smile on her face. Only person I saw who works there that ever smiled.