This visit was our first trip to Greece and it began with arrival on the 18th, and at a different hotel (Alexander the Great beach hotel) that had me in tears at check in and literally I was ready to change my flight ticket home (which wasn’t until the 26th) and just leave and never return to Greece again. That hotel was a complete bait and switch of showing you one thing & at arrival was nothing even similar. Anyway, we searched on ********** and came across your property Miraggio, it looked gorgeous online but having just been tricked we drove to the property and once we saw it we immediately got back online, and prayed we would be able to book any room you may have available for the remainder of our week. We were so blessed and got room 5109, right next to the pool with a beautiful view of the property, and within great walking distance of anything you’d want to do. We then packed everything from the other place and came back to check in. Now, having spent the previous day crying and wishing to go home…we pull in and are greeted with hello and a smile, the guard confirmed our names and advised us to drive to front door for check in. Off we went, they flagged us down and opened the car doors, greeting us with smiles and welcome…we were literally shocked at the amazing friendliness. We then walked in the door where Katerina greeted us, asked us to please have a seat and could she bring a drink?! I almost cried again from happiness that she was so kind and welcoming EXACTLY when we needed it. She made checking in the simplest of tasks and walked us to our room, explaining where we could find shops, breakfast, the restaurants. She is a gem in your resort, hang on to her at all costs. She also continued to interact and check on us throughout the week. On to the next few days and people, we are creatures of habit and once we find a restaurant we enjoy, that is where we are loyal to. After a day at the pool we thought let’s try the Oasis restaurant next to the pool, and we were definitely not disappointed. We enjoyed grilled chicken and potatoes every afternoon for our stay. As we were visiting the same place the servers and even manager began to recognize us and each time they remembered names, food and even drink orders. The servers that were so helpful and friendly each visit was Michalis and Savvas. On our final day the Manager George came out and said it had been a pleasure to speak to us each day and asked if he could give us a dessert tray as a going away gift. Which was one, very unexpected, and also amazingly good!! Restaurant staff such as these guys can make or break your place and they are 1000% making it. While I’m on the subject of restaurant interactions I will mention we stopped by Portofino one evening just to grab a take away pizza and were told it just to order through room service and would be no issue. I went back to the room and called to order but room service advised you had to eat in and couldn’t order. (T