95-97 Williams Esplanade, Palm Cove, Queensland 4879, AustraliaView hotel details
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1 night
Guest Reviews of Sarayi Boutique Hotel
6.9/10
20 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.0
Amenities6.8
Service6.9
Cleanliness6.8
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All reviews(20)
Positive reviews(15)
Reviews with photos/video(2)
Negative reviews(5)
Guest User
Budget Double Room Pet Friendly
Stayed in Jul 2025
Couple
1 review
7.0/10
Posted on Aug 16, 2025
Very basic accommodation for guests with pets - as is sadly typical of pet friendly hotels and motels. Dated interior and basic amenities.
Bed was very comfortable.
Staff were very helpful and friendly.
Limited on site parking- max of 8 spaces. Ample parking on road.
Great position near beach and Main Street.
Guest User
Budget Double Room Pet Friendly
Stayed in Apr 2025
Solo traveler
9 review
9.5/10
Amazing
Posted on Jun 2, 2025
It is great for those travelling with pets as they are accommodated in some rooms. Literally across the road from the beach lovely surroundings with a great small restaurant specialising in prawns and seafood with a bar....the hotel has a lovely rooftop pool and spa and large balcony. It would be great for functions as well. Could do with a bit of sweeping up and furnishing to encourage usage, but otherwise glad it was there.
Guest User
Budget Double Room Pet Friendly
Stayed in Aug 2025
Couple
1 review
9.5/10
Amazing
Posted on Sep 18, 2025
Excellent value. Huge room and very clean.
Guest User
Hotel Room
Stayed in Jan 2025
Couple
1 review
8.5/10
Very good
Posted on Feb 16, 2025
A lovely place to stay for a weekend getaway close to beach and restaurants
Guest User
One Bedroom Apartment with Ocean View and Spa Bath
Stayed in Apr 2024
Couple
4 review
9.5/10
Amazing
Posted on May 5, 2024
We had a spa beach front room it was lovely. The staff was polite and helpful and we had a lovely romantic stay which was well needed. The pool was also lovely and a nice little sun trap. It’s not the most fanciest but we loved it .
Guest User
Budget Double Room Pet Friendly
Stayed in Aug 2024
Family
1 review
6.5/10
Posted on Sep 28, 2024
Place is being renovated, so expensive for what it is. Location is great, and pet friendly basic, budget motel style rooms.
Guest User
Hotel Room
Stayed in Dec 2023
Solo traveler
2 review
6.0/10
Posted on Jan 28, 2024
Greeted by a closed reception window at 4:00 pm on a Saturday… I saw a note with a mobile number to call so rang through to get an answering machine… left a message then started wandering around. Eventually found a housekeeper who said she’d check me in. Gave me “the only room available” (yes I had a reservation) which was not what I had booked.
Welcome to Room 101! As you enter the hotel from the front, past the boarded up bar/ restaurant that used to be, you will pass two public toilets in the cavernous lobby after which you’ll find the door to room 101. Bright lights, and the noise of every single resident passing through the lobby on their way to bed that night was all for me!
The “patio” that comes with this prime piece of realestate was two outdoor chairs located in the short space between two buildings of 3 floors in height and is shared only with the rumble of a dozen or so air conditioning units discharging their unwanted heat.
The photos of the room I booked showed those rooms out the back, between the main hotel and the car park. Would have been happier there but there were only five still available when I booked mine so I guess I really lucked out… not a pleasant stay.
The photo is of my smoke detector..
Guest User
Budget Double Room Pet Friendly
Stayed in Nov 2025
Couple
1 review
8.0/10
Very good
Posted on Dec 4, 2025
Nice people
Guest User
Hotel Room
Stayed in May 2024
Traveling with friends
1 review
8.0/10
Very good
Posted on Jun 23, 2024
The room was a great size for 2 single people. Abit dusty in places
Guest User
Hotel Room
Stayed in Mar 2023
Solo traveler
7 review
5.0/10
Posted on May 1, 2023
Apart from the helpful lady on the phone regarding checkin details, there was no service.
Stayed there for three nights, no top up of coffee, tea, shampoo, etc, (only enough for first day) ......no clean towels and no-one at the reception when I checked out at 10am on the last day.
Apart from location there would be no reason for me to ever stay again.........very disappointed :(
I stay in $30/night rooms in SE Asia and get better service.
AVOID!!! My husband and I stayed at this hotel a few years ago for the Cairns Ironman weekend. I'd booked the room well in advance and when I got to the room I was surprised that it was just a double room and not a 1 bedroom apartment that I'd booked and paid for. Not only that, the room was dirty. I went to reception several times, however there wasn't anyone there. When I got home I phoned the hotel but didn't get an answer. I left a message, which was never returned. I emailed several times and again no answer. I had a friend who had her booking cancelled that year the day before the Ironman - the hotel stated 'maintenance issues'. The next year I booked again, well in advance (only because of the limited accommodation at Palm Cove on the Ironman weekend). The week before I got a call from the hotel saying that they had to cancel my booking. We had to stay in Cairns instead that year. This year I was desperate for accommodation and again booked this hotel. I received an email from the hotel a week before the Ironman saying that due to unexpected maintenance issues, they had to cancel my room. I wonder if they accept early bookings, but then cancel them last minute so they can rebook at a higher rate. After this happened for a second year in a row I was understandably upset and thought I'd try to contact the property again to at least get a refund for the very first booking for when I booked and paid for an apartment but was given a double room. Still unable to get a reply from them!
Guest User
Stayed in Jan 2025
Other
2.0/10
Posted on Feb 19, 2025
I found the owners of this hotel to be very unprofessional and lie about their interview proccess for vacant postions .Even to the point of calling the hotel it self ,and not getting any response to phone calls. Experiencing all this in just the last 48hrs, i would not stay at this hotel . Nor would i recommend to anyone to stay or seek employement with this hotel . I feel future guests should know about owners like this as they could have an unpleasent experience with unprofessional owners with self entiled rules over comman people .
Guest User
Stayed in Aug 2024
Couple
2.0/10
Posted on Sep 27, 2024
In this scenario First impressions IS everything. You walk in the entrance and it looks like a boardinghouse. What was once a bar/cafe is a derelict eyesore with electrical wires hanging from the ceiling, yellow and black plastic tape cordoning off entrance and bikes laying everywhere. Up in the room - being a Water front room- is technically water front. The bedroom is at the back of the unit and has no windows. No doona on the bed just a thin sheet. Blanket in the cupboard was full of dust. Dust piling on the bed head. Bathroom is not connected to the bedroom and the bathroom door cannot be closed so all guests can hear you and see you on the toilet. No lift. Only stairs with rusty railings. Despite having a tiny pool and advertising that towels can be hired there are NO pool towels. Receptionist had to ring manager for approval to use bath towels and wanted to charge $6 per towel. TV in the Unit next door could be heard clearly. Cost was comparable to other places in Palm cove. Photos are very disruptive. This was not a relaxing or enjoyable holiday. The whole place needs a refurb and new management.