The Nest Hotel Palo Alto Reviews

I stayed at The Nest Hotel Palo Alto from April 1 to April 2, and I had a horrible experience, including a safety hazard with the blow dryer. The lobby looked great—clean, cozy, and just like the website photos—but the room was a different story. I stayed in Room 114 on the first floor, and I could hear EVERYTHING from the room above—walking, doors opening, shower noises—until 3 AM. Since my 5-year-old daughter had a medical procedure at 7:30 AM, we really needed sleep, but that didn’t happen. On top of that, the room was not clean or well-maintained: • Bugs on the floor and even in the bed • A hair in the bed sheets—clearly not properly cleaned • Hot water didn’t work—it was only warm at best • Phone didn’t work—I couldn’t even call the front desk • TV remote was greasy and dirty The worst part? The blow dryer was dangerous. When I used it, the inlet ****** in my hair, burned it, and I had to pull it out. This is a serious safety issue, and I hope the hotel addresses it before someone gets hurt. There was only one front desk employee, and while she was polite, she called me “Hey” instead of “Excuse me,” which felt unprofessional. For the price I paid, this stay was not worth it. I do NOT recommend this hotel, especially if you care about cleanliness and safety.

It was totally remodeled and very clean

Multiple stays here. Wonderful place and clean rooms every time.

The pictures are definitely over-embellished. This is just a very simple motel.

Quiet, comfortable and pleasant

It's like a motel, clean and sanitary. The breakfast included in the order was actually just a bagel, a small cake and a cup of coffee, which was a bit hard to swallow. The air conditioner in the room was very noisy

The hotel is not far from Stanford University. The room is very nice and the facilities are pretty good. The breakfast is very simple, just a piece of bread and milk or coffee. Even after checking out, I still have a $100 deposit that has not been refunded to me more than ten days ago, and After leaving a relatively expensive item at the hotel, I contacted the hotel front desk but there was no reply. I hope Ctrip platform can help handle this matter.

The room is relatively new. It is similar to a hotel but better than a motel. It is almost the same as a domestic business hotel. The breakfast is simple but the service is warm. If you want to stay in a more down-to-earth style, you can choose this hotel.

The room is spacious, the CP value is good, and the outdoor small stove is a major feature😊

It's a bit like a B&B-style hotel, with only two floors and no elevator. It's not very friendly to guests with a lot of luggage. The room is generally clean, but there are still black spots on the sheets. The air conditioner in the room is a bit noisy and the sound insulation is not very good. In addition, the breakfast is very simple and overall is slightly lower than what I expected.

The hotel is very clean and comfortable. The surrounding facilities are also pretty good.