There are a lot of things that are right about this property, and quite a few that I found disappointing.
This is a very expensive hotel, and my premier room did not have air conditioning. When I was shown my room, the young man offered to open the door to my balcony so my room would not be hot. There is no screen door, and when I said I didn't want insects coming in my room, I was simply offered a second floor fan.
I had no idea that all the taxis in Panajachel are tuk-tuks. This would be fine except for the fact that the hotel is VERY far from town, and the road outside the hotel is truly horrible. It's not only unpaved, it's got massive ditches and my one tuk tuk ride was *extremely* uncomfortable. As a result, the only way I could get away from the property was by renting a boat. That's very expensive too, but if you don’t do that, you kind of feel like the hotel is a beautiful prison.
Speaking of which, without the ability to get into town, I wound up eating most of my meals over the 3 days onsite in the restaurant. Breakfast was fine, and the staff is reasonably friendly. However, both dinners I ate there were disappointing. I tried different cuts of steak, and each night the steak on my plate seemed like it had been partially steamed? The chef doesn't know how to put a proper crust on a steak, so the texture of the meat was unpleasant.
Beyond that, on my second night, it rained very hard and the ceiling started leaking. I put down a towel.
