Guest User
February 7, 2023
Excellent choice in Panama City, the rooms are perfect, neighbourhood is great with endless number of restaurants. Continental breakfast is amazing.
We stayed here for 10 days, however 1 single issue did confuse & upset us:
Here was the scenario explained to them:
- 10 nights of stay
- guest A&B stayed for the first 6 days.
- guest A alone 7th day
- guest A&C the last 3 nights.
Told them upfront that 1 guest leaves & another will join later. They charged $27.5/day, admin fee to change a guest name!? This was after suggesting that we cancel with Trip.com & rebook again with the correct names. We told them it doesn’t make sense to do that & it was disappointing that they couldn’t offer any solution to a customer who just gave them 10 days of business & being a Riu Class member loyal to this chain.