Guest User
May 4, 2025
room cleanliness is ok
Mushroom area needs attention
The service really needs to be improved
Do we look suspicious huh..😬
We ordered 3 bedrooms total 4 adults, 5 kids.
service at the pool, restaurant, the receptionist seemed afraid of not being paid even though we had a deposit of 300 thousand for the key..
At the pool, we were interrogated first
Borrowing pool towels for kids after swimming to the room, they objected and were suspicious
Breakfast took a long time to refill, we also didn't mind the additional costs for 2 little girls, kindergarten and 1st grade elementary school.
We also saw employees like SPV hanging out for breakfast, it was already past 10 am
The check out process was a bit long..
I rarely check out while waiting.. usually they give me the key to the reception and go straight to the bus cuzz
Okay, let's try, you know
Maybe we're just not used to it because we've almost never experienced service like this in Surabaya & Malang
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