HanTing Hotel (Panzhou Donghu Park)

Not a trustee! 10000% genuine praise! We stayed at this Hanting last night, but an accident made us feel the warmth and responsibility of this hotel that exceeds the service standards We arrived at 10 o'clock in the evening and accidentally scratched the neighboring car when parking outside. Being in a foreign place and without experience in dealing with traffic accidents, uneasiness and anxiety occupied our hearts. After the front desk learned about it, he immediately informed the boss of the matter. The boss put down his work and took us back to the scene to guide us to complete the report, monitor the retrieval, communicate with the traffic police, and communicate with the other car owner. He went back and forth, accompanied and waited... The whole process took nearly three hours. His rich experience and comfort always made people feel at ease! In addition, it was already one o'clock in the morning after the accident was handled. The front desk was worried that we were too tired, so they helped us wash, dry, and fold our clothes. In order not to disturb our rest, they were delivered to the room the next day. Every detail is tearful. I think a truly excellent hotel is like this. It never stops at hardware standards and smiling service, but can actively respond to emergencies and use human warmth to transform accidents into touching and long-term trust. Thank you again❤️

After communicating with the hotel front desk, I changed the room to a higher floor. The room was well-equipped, spacious, quiet and comfortable. However, the breakfast was too simple, which was different from the "rich breakfast" described by the front desk when I bought the meal voucher. It was also different from other Hanting hotels. I hope it can be further improved. Overall, the price-performance ratio is good and it is worth staying!

前台服務特別好 客房大姐打掃的很乾凈 離政府辦事很近 十分鐘就到了 飯後湖邊散步也方便，下次出行還會選擇這裏