Parakai Springs Lodge

Worst ever experience at this place. Was told to leave a day before because they overbooked. Telling me I said will stay for one night but paid for two nights. Refused to get my one day money back. Had to end my holiday early and go home because of greedy staff. The hotel stunk no toilet paper. Got stopped by the cop trying to get out because shooting in the motel. Do not go here!!! Wasting your time and money.

Read the promotion info. Sounds ideal. Up market, private spa, sunny deck, what more would you want? My advice is don’t book it. We looked at the facilities and didn’t bother unpacking the car. It is in need of a major spruce up. The room had a weird and musty smell as if it had been closed up for days. The furnishings looked as if they had come from an op shop. So just keep driving. It’s not worth the money.

It was an extremely disappointing stay at P.S.L. for what was supposed to be the lead up to my birthday on Dec.11th. My partner of 15yrs, proudly made the booking himself but didn’t check out the ratings (there were none to be seen). It wasn’t what we would have expected. • Parking was a squeeze as another guest couldn’t park straight. • I literally wanted to leave after 5 mins of being in the room - It had a musky odour that never went away. • The indoor table was budget and marked • The indoor chairs were coming apart on the corners • The carpet wasn’t clean and fresh. • The wardrobe doors and walls were scuffed, marked and unclean. Back of the front entrance door, also marked and dirty. • The ranch slider sills were dirty with mould and dead flies. • The outdoor table was rusty and the glass top not wiped. We had to clean it ourselves with hand soap from the kitchen • There was a huge cobweb in the corner of the outdoor spa – I definitely wasn’t getting in that. • 1 ply toilet paper – thanks for nothing. • Flimsy plastic toilet seat • Broken flush button on toilet. • No towel rail in the bathroom – just rusty protruding parts left where there may have been one. • Shabby bathroom cabinetry with peeling paint on edges and filthy dirty behind the U bend. • Unsightly markings around the door knob in the bathroom – goodness knows what that was. • There was no milk supplied for tea and coffee - shouldn’t have had to ask for it. Very unprofessional management. Because of the uncleanliness of the room, we didn’t feel assured of sleeping in the bed either so we chose to sleep on top of the bed, using the bed throw as a blanket. I didn’t sleep well, the odd time with people upstairs walking around, people talking loudly outside and at one stage what sounded like domestic violence i.e. drunken male yelling, then female yelling. Hence, we got up early, no shower, straightened the bed and unused towels better than we found it, and left around 6.45am on Sunday morning.

The lady that checked us in was very kind and helped me with several requests This motel has been our absolute favourite motel for many years , have stayed around 4-5 times before. The last time we stayed we noticed things going down hill but this time was just unacceptable. Someone’s old meal was left in the microwave, dirty plates , and cutlery , dirty sheets, dirty pillow cases and mattress protector in which we had to request new ones to change everything before sleeping in them . No soap in the bathroom, no tea or coffee. To be honest the room did not look like it had been cleaned at all. No matter how run down a place may be getting due to lack of finances for repairs etc. there is no excuse for poor cleaning and low standards of hygiene . They definitely could do with extra staff as feel like one person to manage everything is a big expectation. Sadly it has put me off going to stay which we are all disappointed about.

Very disgusting, dirty motel! The $340 suite looks like a drug den. The maid was cleaning our room inside with her dog and a beer in her hands! Everything is so old, smelly and dirty that it was dangerous to stay there because of unsanitary conditions and we left. the owner didn’t contact us , calls, emails was ignored! No refund after complaint! The motel needs to be completely demolished and a new one built, it is not residential! Just disgusting motel disgusting service and staff!

Tired and below average. The asset is quite tired with a general clean all over needed and some running repairs required in the rooms. Basic amenities not provided in the rooms. Not overly clean. For the cost - not worth it al all.