We stayed 07 days and 06 nights at the hotel .... we had a problem with the door lock of our apt ( 321 ) , which lasted the entire period ... without regularization by the hotel administration .
The problem was with the lock of our room.... we couldn't open the door with our card, given at the reception... every time we wanted to enter our room, we had to call the receptionist... that happened at least 02x a day ... and it took us +/- 20 minutes to get into our room, each time ... at night, it was worse, there was only one receptionist and everything was more difficult ... one of the nights, we stayed longer 40 minutes to get into our room... we couldn't find the receptionist (it looks like he was having a snack)... and we waited... until he arrived... went upstairs... dismantled the lock... and opened the door. door for us.
Several times, I asked them to change the lock... or move us to a room... however, none of these suggestions were accepted.
On one of the nights, one of the attendants, already embarrassed by the repetitive situation... wanted to please us, saying that breakfast the next day was on account of the hotel... we thanked him and went for breakfast... However , when I arrived in Brazil , I found that the same was charged ... perhaps due to lack of communication between them .
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