Anonymous User
Warning to all travelers planning to stay at this hotel: I experienced the most terrifying night of my trip here, and the hotel's handling of the situation completely shattered my trust.
The Incident: In the early hours of the morning, my room door was repeatedly and violently pounded on by a stranger. Terrified, I immediately called the front desk for help. However, their response was suffocatingly indifferent—they simply told me "don't open the door," without sending anyone to check, calling the police, or offering any explanation. Completely isolated and helpless, this horrific harassment continued from midnight until 2 or 3 a.m., leaving me frozen in fear all night in my room.
The Hotel's Shameful Response: The next day, due to severe security anxiety, I requested an early check-out with a reasonable explanation. The hotel's attitude was nothing but perfunctory evasion and excuses, dismissing it as "an accident" and categorically refusing any refund or compensation. They completely failed to recognize that their inaction when a guest's safety was clearly threatened constituted a major dereliction of duty.
Key Facts:
1. The hotel has serious security vulnerabilities, allowing outsiders to easily enter guest room floors and harass guests for extended periods.
2. The front desk emergency procedures were completely lacking, and no protective measures were taken when guests explicitly requested assistance.
3. Management showed no remorse or accountability afterward, refusing to take responsibility for the safety losses suffered by guests.
Let me warn you based on my personal experience: Choosing this hotel means placing your safety at unknown risk. When an accident occurs, you will receive no help and will have to face it alone. A hotel that cannot even guarantee the basic safety of its guests is not worthy of any trust.
Please cherish your trip and peace of mind, and stay away from this hotel.
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