Very rubbish! I am a black diamond of Ctrip, and I usually don't waste time writing reviews, but this hotel made me very unhappy, and made me seriously doubt Ctrip's high rating. So much so that I booked several hotels on the follow-up trip with booking.
Let's talk about the price first. If the charge is around 2,000 yuan a night, then I have nothing to say, and all the problems are acceptable. After all, in that position, you get what you pay for. But but! The price of the small suite for the triple room we booked was as high as 6,000 a night, and we spent more than 12,000 for two nights. Such a room and service are not worth it!
The first is the service, because Ctrip communicated with the agent and gave the wrong room type. I tried to communicate with the front desk, but the front desk kept emphasizing that it was arranged according to the order, and there was no wrong arrangement. The whole process was done mechanically, without any apology or attitude of respect. He crackled with his language advantage, and then asked me if I understood? Just trying to get rid of me as soon as possible, not really trying to solve the problem for the customer.
It was later confirmed that the agent had indeed arranged the wrong room. Ctrip also compensated with cash coupons!
By the way, the front desk is small and pitiful, similar to a family hotel, and only one person is checking in. This is the first time I have encountered a four-star hotel without a waiter to help with luggage.
Second, the room always has an indescribable but uncomfortable smell. The duplex suite I live in has a small bathroom at the entrance, and after flushing once, it takes a long, long time to flush the second time.
Third, the breakfast is extremely poor! It was the worst and worst I have traveled in Europe for more than 20 days! Very little. See picture. I also saw a giant fly (not a tiny fly) staring at the bacon, motionless, which made me sick.
On the whole, this hotel, from the room to the service, shows no care in every detail! The simplest example is that the small refrigerator is empty, not even a bottle of mineral water! Compared with the same four-star small hotel in Barcelona later, but the thoughtful service and enthusiastic attitude of the hotel is a world of difference!
Original TextTranslation provided by Google