Guest User
December 1, 2023
HORRIBLE experience! First, the communication with the hotel was abysmal. We kept getting conflicting information. The info on whether there would be a cruise on the night we booked changed from yes to no to yes to ultimately no when we arrived. Also, we could not clarify an actual check in time. Our taxi called numerous times from the gate to be provided access to the port de la Rapee, but the calls were not answered. Thus he drove to the other side of the port to try again, only not to gain access. We were left to lug baggage down the port due to the lack of response from the hotel. Signage is non-existent, so determining where the hotel is, is difficult. Another French traveller, who arrived just after us, complained about getting lost! Upon entry to our bathroom, we immediately were aware of a terrible oder. Upon using the toilet, and almost falling off of it, we realized the toilet was NOT fastened to the floor on one side. If you put any weight upon the other side, the toilet lifted completely off the floor. Disgusting! The shower sprayed water on the floor and the lack of a bath mat meant we needed to use 1 of the only 2 towels provided to soak that up. No hand towels were given. Overall - don’t bother staying at this establishment!