We arrived and the guy at the reception told us that every time we left the hotel we had to leave the key at the reception, something that had never happened to us before. Then go up to the fourth floor by stairs (there is no elevator) and also the air conditioning was not working, we had a MINI fan that was of no use.
But apart from all that, the second night we were watching a soccer game on the computer (taking into account that the night before we had watched Netflix). And the computer was connected, or charging. Suddenly the power went out throughout the hotel (the computer had already been charging for a long time) and the computer charger exploded, the cable melted and I burned my fingers by accidentally touching it since there was no light in the room.
When we went down to reception to get a solution, the only thing the guy did was address us in a very rude manner saying that this was the fault of our charger and not his hotel (normally if that happens it is the fault of the electrical installation, low contracted power ).
After all, he told us that he wasn't going to take care of anything and that the charger that broke was our fault, but as if that weren't enough, soon the computer stopped working.
So my question and complaint is about that computer that in the end is a work tool and that has cost money who is responsible for paying it to us, because the hotel made it clear to us that they did not.
Super discouraged, mistreatment by the staff.
Original TextTranslation provided by Google