Grand Hotel Nouvel Opera

I am particularly disappointed by the condition of the room and the circumstances under which I had to spend the night, which absolutely do not match the level of service expected from a hotel advertised as a 2-star establishment. Several significant problems were noted: * The sink's drainage was very poor. * The shower's drainage was also faulty. * The shower door did not close properly. * The room window would not close. * The window had been precariously held shut with tape, but it wouldn't stick. * The window rattled repeatedly throughout the night, which prevented me from sleeping properly. I felt cold due to drafts, and it made the night particularly uncomfortable. Therefore, this is not just an isolated inconvenience, but several malfunctions concerning essential room amenities, compounded by significant noise disturbance throughout the night. Given these conditions, I consider the service provided to be significantly below what was advertised when I made my reservation. I therefore request a significant commercial gesture and a partial refund of the amount paid for this stay. I also wish for this complaint to be forwarded to the relevant department so that these issues can be verified with the establishment. I look forward to your response and a compensation proposal appropriate to the situation. Sincerely, Aouadi Gallia

Worst hotel of my life. Breakfast was practically non-existent, there was no air conditioning in the room, it was run-down and not clean. Absolutely not recommended, truly awful. You'd arrive at the reception and the staff were there without uniforms, sprawled across chairs, not even bothering to greet guests.

No air conditioning. The bed and room were both very small. The location is good, walkable from Lyon Station.

A decent hotel for a few days, relatively close to the city center. The definite pros are a comfortable bed and excellent Wi-Fi. There's only one elevator in the building. They accepted the tax in cash. A potential downside is that it can be noisy on the floor.

The hotel is well located, near the metro. It's clean, and the staff is friendly. However, the hotel is very poorly soundproofed. We stayed there for four nights, and there was a lot of noise each time.