Hotel Europe Saint Severin

My Wife has stayed here twice previously and had a great experience and was therefore very excited to show me this hotel for our last night in Paris.  It was therefore a huge disappointment that it never worked out that way. The Male front desk staff was extremely rude from the moment we arrived. We had booked a “classic” room which is the same category as My Wife had booked and received on her second trip - the room however was certainly not the same standard. When we enquired why this was at check out, a different male staff member said that my Wife had been upgraded (which she had not been on the second trip, only the first). The problem was the dismissive attitude of the staff member to our enquiry.  My Wife was left frustrated that the staff member would not listen to her enquiry and just kept yelling that she had previously been upgraded, despite her explaining that she had been on the first trip, but not the second.  Anyway, a very unpleasant, thankfully short stay at a property where the male staff members could do with some customer service training.

We have lived in Paris as well as stayed in Paris on our way to my husbands parents many times. The location of this hotel is perfect. The service is not the best. Two men standing at reception watching us carrying bags up the stairs and no assistance. At the other 10 hotels of the same calibre we were always assisted with luggage and a warm greeting. It did not happen here.

We had a pleasant stay. The location is excellent — right in the heart of the city, very convenient for exploring and close to many attractions. The room was clean and well-maintained, which made our stay comfortable. The service was average; staff were polite but sometimes a bit slow to respond. The amenities were basic, but overall sufficient for a short stay.

A nice property and well located. The night manager who checked us in was fantastic and helpful. Went out of his way. Day staff were very pleasant as well. The hotel has an elevator which made life much easier when carrying heavy bags.