Guest User
February 3, 2024
Our trip to Paris was amazing, the hotel location is great. I would never stay in it again, my charger was stolen from my room and the girl on the desk was not helpful in any way. There was no manager available and they would not ring anyone for me to enquire about my charger. The girls on the desk should not be working in the hotel and dealing with the public at all they are absolutely terrible. I believe the girl working overnight was named isabella she was still there this morning and was extremely rude and abusive towards my wife and was getting very aggressive towards us. Not to mention she was also not even sitting at the desk last night she was sitting in the eating area with a man when she was supposed to be working. She told me last night that a director would be in today to speak with and then this morning refused to call anyone for me. She was shouting and making threats towards us and the other girls were telling to her to calm down. She should never work in a hotel with the public again. All we wanted was to speak to a manager and looking for help we did not act any way aggressive or angry we just wanted to find our charger as it was gone from the room and this girl acted so nasty towards us as we left. We had to leave and get in our taxi without resolving this as she was acting so aggressive towards us. And when we asked for their names they all would not answer or even look at us. I only heard one of the girls calling the other isabella I believe. My wife left the hotel in tears, it's unacceptable behaviour from hotel staff when all we asked was to speak to a manager. My charger cost me €60 and is now gone and the only other people with access to the room were the hotel and it was taken by someone from your staff. I would recommend paris for everyone and I will be back but I would never ever recommend this hotel to anyone as long as this girl is working there.