ZZhoujinchen~The room was pretty good. This seemed to be the cheapest room type with a bathtub (and complimentary bathtub liner). They offer a free extra bed for kids. Even with the extra bed, we could still open our 28-inch suitcase. I saw the cheapest room without a tub, and it was indeed too small.
The hotel facilities are excellent, with lots of entertainment options, including sports, arcade games, and a kids' playground. Sandboards and sand toys are also provided. The outdoor splash pool is large and beautiful; it would probably be great for swimming in the summer. Although the hotel is massive, they have a mini-train service for transfers, which the kids absolutely loved. Even during the May Day holiday when the hotel was full, we didn't have to wait too long for transfers.
The food variety changed quite a bit over our two-day stay, so we didn't get bored. Drinks are free-flowing on the ground floor lounge and third floor, so basically, besides shopping, you don't need to spend any other money here. I personally felt that the quality and variety of dishes were better when there were more people.
Most of the staff provided excellent service, especially the front-door staff. They were always friendly and helpful when we came and went, proactively assisting with anything we asked. They truly are the face of the hotel!
Downsides:
1. The hotel was a bit warm. We were told the air conditioning couldn't cool at the time in the room. It only got less hot when we left the curtains open and let the sun in. The restaurants and other areas weren't very cool either. I wonder if it cools down in the summer; it might be unbearable for people sensitive to heat.
2. During the May Day holiday, there seemed to be too many part-time staff who clearly lacked pre-job training, especially in the restaurant! During dinner, a young server dropped a bowl while clearing dishes. I watched as the oil splattered all over our table, and the clothes of my family members sitting nearby got oil spots all over their backs. Two or three girls picked up the bowl and continued clearing the table, completely disregarding whether anyone around them had been splashed. I didn't even receive an apology. When I saw my family's backs, I realized the food on the table must have been contaminated, and I instantly lost my appetite. I asked the server, ”You splattered us, shouldn't we at least get an apology and a wet wipe to clean up?” The server said she also got splashed, which is why she didn't realize. I feel this isn't the kind of service I should expect from a hotel that costs over 5,500 yuan per night. If only I had received an apology immediately after the bowl dropped, I would have said, ”No worries!”
3. The dry-wet separation shower stall had no place to put clothes. If the children were older, it probably wouldn't be suitable to share the same room, as showering would be inconvenient.
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