Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 2, 2026
Guest User
The hotel boasts a great location and an elegant atmosphere. It's about a 30-minute walk from the train station, or just 4 bus stops away. You can pay for the bus with a credit card.
The room was spacious and bright, featuring a well-equipped kitchenette with a fridge, microwave, and a variety of seasonings.
Breakfast was excellent, offering freshly squeezed orange juice and even a small juicer for making carrot and apple juice. There was also a pancake machine. They had salmon, Spanish ham, and a wide array of fruits like kiwi, apples, peaches, bananas, and apricots.
All the hotel staff, from the front desk to the restaurant, were incredibly warm and friendly. They were very quick to address guests' requests.
I'll definitely choose this hotel again next time I'm in Lyon.
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Price per night from:£ 105
Posted on Dec 2, 2024
Guest User
Very well located and very comfortable hotel. Receptionist Ninno was very helpful with car rental and a day trip to Annecy and Ninno is a very cheerfull person. Everything was perfect.
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Price per night from:£ 129
Posted on Aug 18, 2025
B ~ Leng
The check-in went smoothly until the receptionist told us that we had requested a non-AC room (with the AC to be disconnected during our stay), supposedly based on a note from Trip.com. I told the receptionist that I definitely did not make such a request—especially not in the middle of summer—and asked to see the note from Trip.com.
They couldn’t show me the note and instead claimed that, since I was now denying the request, the note had already been removed.
We were checked into a non-AC room, and the hotel promised to send a technician to reboot the AC. That never happened. Eventually, we were moved to another room where the AC was already functioning.
The whole situation felt suspicious. It seemed like the receptionist was trying their luck by placing us in a non-AC room. What’s even more ironic is that the new room had a welcome note addressed to me, while the non-AC room was completely bare, with no such note.
We definitely won’t be coming back. The hotel staff came across as insincere and pretentious.
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Price per night from:£ 189
Posted on Oct 29, 2025
Guest User
Staying in this hotel was quite a miserable experience, barely adequate for a hostel, never mind a 3 star establishment.
The room (although quite clean) was tiny for our party of two. The luggage occupied almost half of the floor, making us jump over it when we needed to move across the room. The window was facing the railway, which was expected on the one hand, but sleeping with it open was very noisy in the morning.
Here is the list of things that were missing compared to a standard hotel experience:
- no kettle (had to be asked for)
- just two paper/plastic cups in the bathroom, no ceramic mugs in the room
- no tea, coffee or anything really to have a snack with
- no safe in the room (common one at the reception)
- no fridge (seriously?)
- no slippers (and they don’t provide them)
- no towel heaters or radiators in the room
- just 3 towels for two people, no hand towels
- no bath robes
- no bide or hygienic shower
- no toilet brush (are you for real?)
- one trash can (without a bag)
- extremely small rooms, no adequate space for two luggage bags
On the positive side, the breakfast was decent, though nothing to write home about. Hot and protein-rich options were definitely limited.
The staff were friendly and helpful. However, upon check-in, I was charged 60EUR as a damage deposit which was not stated when I booked a room. I’m yet to have it returned.
The hotel/network drives this alleged “eco-friendly” agenda but in reality it’s just extreme economy and penny-pinching at the guests’ expense. Very disappointing. 1/5.
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Price per night from:£ 54
Posted on Nov 28, 2024
Cecilia French
This hôtel is over rated. The reception area is minuscule, the overall layout is complicated with multiple small corridors and more doors than I have ever seen! The cleanliness was ok but it was very dated in the room. I had to cover The bedside table with a towel iPad the wood was chipped. The cushions also do not seem to be changed between customers. The shower was ok but not amazing as the water temperature kept changing on its own (most likely when someone in another room was using hit water). The soap dispenser in the shower contained a good quality soap, but it was almost empty so I couldn’t use it on day 2. I wouldn’t stay there again.
The staff were however super helpful and friendly.
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Price per night from:£ 70
Posted on Aug 16, 2023|Superior Double Room
Guest UserWe stayed at a double room in the Sofitel in Lyon for a total of 3 nights in the summer of 2023.
The hotel is located just a few streets from the Place Bellecour which is one of the main squares in Lyon. It is also about 5 minutes away from many cafes, bistros and a large supermarket (Monop’) near Place Bellecour.
The room itself was a fairly standard double room (approximately 20 square metres). The interior and furnishings of the hotel look a bit dated but they were fine and did not matter in any material way. The minibar is complimentary and it is restocked daily with bottled water (still and sparkling), fruit juice, coca cola, and dried fruits and nuts.
The bed was nice and comfortable and the pillows were firm. Our only complaint was that the air conditioning was not very consistent and it would turn off in the middle of the night. It is not an issue if you are staying here in the winter but it made it difficult to sleep at night in the summer.
The staff were all very nice and pleasant. The concierge was especially friendly and he helped us to store our bags and arrange for a taxi to the train station on our last day.
We paid approximately EUR250 a night and we thought it was worth the price.
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Price per night from:£ 103
Posted on Apr 22, 2025
Anonymous User
Everything was clean and I had a pleasant stay. However, the window blinds were broken so you could not sleep in darkness. The toilet kept making noises.
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Price per night from:£ 49
Posted on Jan 15, 2026
Guest User
The location is good in the sense that it is close to the tram station. Unfortunately, there were a few homeless tents set up directly under the bridge between the tram station and the hotel, and we had to walk past them to get to the hotel. That part felt a bit unsafe. However, aside from the homeless tents located directly under the bridge, the surrounding area was very clean, and we didn’t see any graffiti at all. The bridge area was really the only part that felt uncomfortable.
When we arrived around 1:00 PM, no one was at the front desk. There was a sign saying the staff member was in the breakfast area, but there was no indication of where that was. A phone number was provided, but no one answered when we called. We understood that check-in wasn’t until later, but we simply wanted to leave our luggage so we could start exploring the city. After waiting about 20 minutes, a staff member finally arrived and informed us that our room would not be ready until 5:00 PM, even though the stated check-in time is 3:00 PM.
We came back around 6:00 PM to check in, and the ladies assisting us were really nice and welcoming, which helped improve the overall experience. We rented this place with another family, and they were able to place us on the same floor next to each other, which was super awesome and very much appreciated.
Once we were checked in, we did like the hotel. We requested that the sofa be converted into a bed for our girls, and this was done promptly, which we really appreciated.
We stayed for only two nights, and there was no housekeeping service during our stay. It’s unclear whether housekeeping would be provided for longer stays. We were expected to take out our own trash and keep the kitchen area clean. While I understand washing dishes and cleaning up after ourselves, having to dispose of trash ourselves was inconvenient and should have been clearly communicated on the website. It was also odd that guests are expected to clean, yet dish soap and sponges are not provided unless you specifically ask for them.
Overall, I wouldn’t consider this an aparthotel, as it lacks many services typically provided by a hotel. It feels more like a furnished apartment rather than a hotel-style accommodation.
That said, we paid less than $100 USD per night during New Year’s Eve, which is excellent pricing. I would stay here again for the price and the level of service provided, but it would be helpful if the self-service expectations and the surrounding walking conditions were clearly communicated beforehand—for guests who may be willing to pay more for less work or for those who are not comfortable walking past the homeless area.
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Price per night from:£ 42
Posted on Jul 23, 2025
Zuichangqingdedashuya
The bed is too narrow, I dare not turn over at night. The hotel is in a good location, very close to the subway station, and the surrounding area should be a residential area, very quiet. There are also many small restaurants
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Price per night from:£ 45
Posted on Nov 3, 2019
圭Because it is just outside the subway station, it is very convenient!
There is also a parking lot underground, allowing direct access to the hotel.
When I use it, it just replaces Kyriad and ibis.
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Price per night from:£ 45