Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 26, 2024|Superior Triple Room
Donna Burns116This place is amazing! We booked the 4 day/3night grand jungle and lake package directly with the hotel and then booked an extra night through trip.com. We didn’t want to leave! The staff are incredibly friendly and helpful, everything so well organised. Lots of activities to choose from e.g canoe trip, night safari, half day hike, cooking class, Thai massage, all picked up and dropped back to the hotel. The accommodation is surrounded by rainforest, you can hear and see monkeys at breakfast, monitor lizards climbing in the tree. Rooms very clean and comfortable and food very good. Book this place and go to the lake as part of your trip. You will not be disappointed! AMAZING!!
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Price per night from:MXN$989
Posted on Dec 22, 2025
Guest User
The room was clean and the service was very nice. The only thing that bothered me a bit was the very low water pressure in the shower. But that was really the only issue. There was a beautiful view of the limestone mountains, and the location allowed us to reach everything on foot.
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Price per night from:MXN$683
Posted on Sep 4, 2024
SHANNON KAY
Fun stay in the jungle! Lovely bungalows that were cosy. Friendly and helpful reception staff, cute cats chilling there too!
The restaurant was convenient, however a little overpriced. Luckily it’s not too far to walk into the village so there are plenty of options.
Mainly couples/ families.
Open air bungalow, so had many critters/ frogs/lizards visiting during the night.
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Price per night from:MXN$707
Posted on Oct 28, 2025
Mariia Bragina
Everything is great, of course, the grounds themselves are a bit old or unfinished. But it's clean, nice, and the room has everything. The shower pressure is excellent.
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Price per night from:MXN$720
Posted on Dec 14, 2025
LeoLeo
Hotel with a view to the mountains, but in the morning nothing is visible from the fog, perhaps at the sunset otherwise, arrived at 7 p.m. without problems settled, the cafe is not expensive, but works until 8-8:30 p.m. The rooms are clean. Ask for a pledge of 1000 b.m. About 45 minutes to the lake
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Price per night from:MXN$643
Posted on Jan 2, 2025
Guest User
The hotel's location is wonderful!!
Gorgeous view from the room!!
Spacious veranda!!
The room is packed with everything you need!
There are monkeys running around the hotel grounds, and you can treat them to some fruit.
The hotel staff warns you not to leave food, and to close the windows and doors.
Excellent coffee, a view of the river.
It's nice to drink freshly brewed coffee in the shade)))
Breakfast at the hotel... a good selection of dishes, there wasn't enough broth/soup.
There are cafes, bars, and the entrance to the reserve nearby.
We'll be happy to return to this hotel.
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Price per night from:MXN$1,266
Posted on Jan 30, 2026
Guest User
A magical place! It was like living in a botanical garden :) Peace and quiet surround us. The cottages are clean and cozy. We stayed in room 22, and no sounds from the main street reached us. The receptionists are attentive and caring. We booked all our excursions through them, and there were no issues, the guides were excellent. The girls always wish you a safe trip and good luck, and then rejoice with you when everything went well. The breakfasts are delicious and varied. The location is excellent! The park entrance is 5-10 minutes away. Opposite is the Bamboo bar and restaurant on the second floor with a beautiful view. The hotel description matches the photo.
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Price per night from:MXN$825
Posted on Dec 22, 2025
Guest User
This hotel is set in a beautiful natural environment, on a limestone cliff with a lake. It felt like being in a jungle, which was lovely. The welcome was good, with butterfly tea and clear explanations. However, it's quite isolated, facing a departmental road far from the city. They offer a taxi service, but it's too expensive. This means the only accessible dining option is the hotel's own restaurant, which is a major drawback:
- The service is poor: twice, we had to go and get the menus ourselves.
- The staff seemed disengaged and were all on their phones.
- The restaurant closes at 8 PM, which is quite astounding. On our second night, we arrived at 7:50 PM, right after a group of 20 people, and were told only fried rice dishes were available because we arrived too late… we clearly have different definitions of 'late'. Imagine if we had gone on a night safari excursion, or checked in at 9 PM – we wouldn't have been able to eat, which is a real problem.
- Once ordered, the dishes didn't arrive together. My girlfriend had almost finished her meal by the time mine was served (two fried rice and chicken dishes, by the way).
Additionally, we couldn't find a hairdryer, and there was another issue: the room was poorly soundproofed; you could hear everyone as if they were right inside our room.
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Price per night from:MXN$657
Posted on Dec 31, 2025
Guest User
I think all the other reviews highlighting anything bad come from very previous and sensitive people. We found this place to be fantastic. Sure it’s nothing fancy but it’s a tent in the jungle what do you expect? The view was absolutely breathtaking. The aircon worked extremely well in the yurt. The bathtub is gorgeous.
The place was clean and they provided fresh towels and bedding everyday. The breakfast was great every morning too and the staff are lovely.
It was easy enough to get to, I don’t understand previous complaints about it being “Treacherous” to get to. They’re are just a few steep stairs.
Only complaint really was that dinner closed at 6pm as previous reviews mention. So make sure you stock up on 7-eleven foods in case you get back late from an activity like we did.
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Price per night from:MXN$894
Posted on Jan 27, 2025
Guest User
Spacious room with a patio by the river in the jungle. The stuff was perfect - helpful but not intrusive. Food was delicious. They also organise trips and transport with cheap prices. 10/10.
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Price per night from:MXN$628