Racine County Hotels with Parking

Since the late flight arrived at the hotel at 2 o'clock in the middle of the night, the front desk verified the message to the innermost room on the 2nd floor. The room was clean and tidy, and the bathroom was reasonably designed for wet and dry separation. Breakfast was satisfactory and the overall impression was not bad.

Traveled for business, the location was suitable for my needs. I stayed 2 nights and they did not clean my room. The breakfast is very basic.

Our stay was actually nice. The only frustrating part is we had to come a day early for our stay due to bad weather coming Saturday night where we live & we had to be sure we could get home by Sunday. I spoke with the Trip.com gentleman and with me on the line he called the Delta hotel because I wanted to switch Saturday night to Thursday night due to bad weather coming. We were there to meet our new born granddaughter. After he spoke with Crystal, a customer service representative at Delta, he said everything will be fine, but I will need to make Thursday’s reservation directly with Delta reservations so he transferred me. Before he transferred me, I asked him if Saturday will be canceled and we will not have to pay. He said Delta Customerservice will take care of that so as I spoke to Crystal about it, she said you need to talk to Trip.com to get that taken care of because Trip.com does not refund, I told her I did talk to Trip.com and they told me that Delta will take care of it. And she said she would look into it so she transferred me to the reservation line and I made the reservation for Thursday, March 12. As we checked in, I brought this situation up and the gentleman at the front desk said to ask about it Friday morning because I had to check out then check back in. So Friday morning I went to the desk to discuss the situation and to check in again because this booking was through Trip.com. The manager was there and she explained to me that they don’t give a refund, but I explained to her that I talked to Trip.com and Crystal, from Delta and she said she would take care of it. To me taking care of it was canceling, and we would not have to pay for that extra day so the manager stated she would look into it. Saturday morning, as I checked out, Crystal was at the front desk and I went through the hole discussion again, and she did have something written down that she looked at, and she said we need to cancel through Trip.com the third-party reservation and that Delta will not refund us for Saturday night. I do understand the rules, but also as customer service from both Trip.com and Delta I would think because we’ve stayed Thursday night that we should not have to pay for Saturday night being that it was the same amount of nights. In the end we paid for a night that we did not stay therefore I feel either Delta or Trip.com got paid twice for that night cause I’m sure that room was taken by another customer, my hope is that we can be refunded for the Saturday night we were charged for and did not stay on top of this. We ended up paying more which I was fine to do being that we had to book through Delta for Thursday night, which I will always book directly with a hotel, and no longer a third-party since they do not consider blizzard weather a reason to get home. Please consider a refund for Saturday night. Thank you, Mindy Kottke.

The location was conveniently in the middle of everything we wanted to do. Cleanliness of the hotel was just okay because it was run down and needed repairs. The toilet paper holder featured in the picture below was barely stuck in the wall and every time you wanted toilet tissue it was just asking to fall out onto the floor. The mirror in the main room was discolored from constant cleaning and the carpet had several stains that I just don’t want to know where they came from. On the other hand, the hallway smelled of smoke, but our room had no odor. I called before booking to ask if they had a hot tub and The gentleman who picked up said they had a hot tub and it was working; however, they did not have a hot tub just a pool, but at least it was heated. Breakfast left a lot to be desired; there were limited options, the cinnamon rolls were dry, eggs and sausage were over cooked or dried out, and the batter to make the waffles just didn’t taste right. The only good thing at breakfast was the coffee and orange juice, so, unfortunately we could not enjoy the complementary breakfast and had to eat out. We stayed for two days and at 11 AM on the first day our key card stopped working. It appeared as if it happened to everyone staying more than one day, because there were several of us waiting at the counter. When we went down to get the card serviced they were nice and accommodating, but it was still an inconvenience none the less, because we paid for two nights.

Breakfast was adequate. Scrambled eggs were of fine quality although they could have been warmer. Other aspects of breakfast were satisfactory. Room was reasonably clean but showed evidence that the cleaning was a little superficial. No Kleenex. Water drained quite slowly. TV and bed were OK. Had a good room rate so all in all it was a good experience.