Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
107 reviews
8.8/10
1 night
From AU$ 188
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8.9/10
Very Good
GGuest UserWaiting in line for coffee was an annoyance but still didn’t diminish the luxury feel of my stay. The largest inconvenience was the gates after 10. My first time someone was waiting there right away, but the second time I had to exit my vehicle and call from the buzzer to no answer. I only got voicemail. Eventually got in, but I was very uncomfortable in that dark area by myself, and it took long enough for someone else to pull in behind me. I appreciated the super convenient filtered water and laundry amenities that I wish were standard everywhere. I asked for a printed receipt, but their printer was down and they assured me I’d get an email, which I haven’t. Trip.com does not seem to have registered that I completed my stay, so there is something iffy among their booking and trip.com’s ledger.
Sshinobikazuma25Always pick this hotel when I'm staying in Santa Cruz. The staff are friendly and the rooms are spacious and clean. It's a 10 minute walk into downtown for all your shopping and restaurant needs.
LLIHONGDue to the temporary change of travel needs to stay, find a few places are full of room, the sky is already black, just grab one, just have a place to sleep, compared to the previous accommodation, this is expensive and poor cost-effective. The only thing that left a good impression was that the small restaurant next to it was good and the dishes tasted good.
NNicoleGreat location. Right next to Santa Cruz downtown. The front desk staff was very nice. Free coffee from 6:30am- 11am. Very clean room. Great deal!
EeM.MNice hotel but there are issues with parking space and cockroaches in the room, clogs in the sink in the bathroom as well as in 4 hours the lady from spa build wasn't there/didn't pick up the phone despite being opened... so we couldn't reserve any massage...
PphtkymIts location is excellent, just a few minutes walk to Santa Cruz Beach Boardwalk. The room was clean and the bed was comfortable, but the air conditioner was so noisy, it kept running for the whole night and kept generating unpleasant noise during our sleep. Also, the microwave was not functioning properly, it couldn’t be used after just a few minutes of microwaving food (which we think it failed due to overheating), and we had to wait for more than 10 minutes before it could be used again. We had to move the microwave from the shelf under the TV to another locaton so that it can be cooled down faster.
GGuest UserThe front desk staff are very proactive, kind, and extremely responsive. Their customer service is outstanding. They went above and beyond to help me enjoy my stay. The hotel amenities are exactly what I was looking for. It’s a nice place to stay with the family because of updated kitchen and cleanliness.
SSHULet me remind you that this hotel has no door, so you can't put things in the car when parking, it is very unsafe, there is no door, there is no doorman and hotel administrator. I just lost my stuff and put it in the car. There may be outsiders like the tramp entering this parking lot. The hotel room is near the curb, my room is on the curb, so. The noise is there and the room is small. The beds are very good, the beds are large, there are coffee makers, microwaves and refrigerators. The facilities are relatively complete. The bathrooms have high water pressure and the baths are comfortable. Hotel facilities are too old. Cleaning service is normal. The help desk can also basically answer your questions. My only bad experience is that the things I put in the car have been stolen, and I still report it to the local police station. I asked to return the room without consent.
EEnricoLocated between the center and the sea, all activities are close by.
Getting there was very easy, we found it right away. The staff was polite and friendly
Large and clean room.
Wifi and parking included.
Great to come back for sure!