Clean and comfortable hotel. Room was spacious.
Conveniently located close to the Westfield Southcenter Mall and few other shops and food venues.
A complimentary airport shuttle is available from 4am until midnight.
Upon checking in, I was told that my payment wasn’t completed, while this was done and confirmed few weeks before arrival already. Even though I showed my confirmation in the Trip.com app, they couldn’t accommodate me straight away. Luckily Trip.com has a 24/7 help centre and they were able to help me sort out the situation immediately and accordingly. For this, I thank Trip.com and their representatives.
The lady at the desk told me she gave me a nice room, because of the inconvenience. I never asked for this, but it also turned out the room was nothing else than what I had already booked.
The fitness is small, but has quiet the necessary equipment for a good workout.
Very pricey for what you get, but since all accommodations are like this nowadays, I did not count this in my review.
I would stay again, but only after confirming my booking.
The original room given to us was 1st floor next to gym n pool, hence we requested a change. The counter staff Bryan was neither helpful nor polite, fortunately the manager Nicole help us to get a higher floor though it’s smaller in size. However, the room had things left over from the previous guest. We reported a few times, only the next day evening time then the things were cleared.
The shuttle service guy was very polite n helpful.
The hotel is very close to the airport, there is no airport shuttle. The room size is quite large and the facilities are relatively new and complete. The breakfast variety is also good and the traffic is more convenient.
I was impressed by the hotel experience I stayed at. From the moment I stepped into the lobby, I was attracted by the warm aroma and elegant decoration. The front desk staff was kind, the check-in process was smooth and professional, making people feel at home. The rooms are clean and spacious, with good lighting and extremely comfortable beds. The details such as pillow softness and quality quality all show the hotel's intentions for the guest experience. The daily breakfast is rich in variety, whether it is Chinese dim sum or Western food, it is very delicate and delicious. In terms of facilities, the pool is clean and the fitness room is well-equipped for relaxation or exercise. The overall atmosphere is quiet and comfortable, it is an ideal place to rest, and people look forward to visiting again next time.