Xujie Anson
April 17, 2024
After a business trip to Thailand, I came to Pattaya for a walk. It happened to be the Songkran Festival in Thailand. The hotel was very tight. I looked at many hotels on Ctrip and finally decided to choose this hotel.
The environment is very good. It is located by the sea. The sea view room of the hotel can really see the sea through the balcony. The room area is large enough and the swimming pool is also large. Even if you don’t go out, you can play in the hotel swimming pool. The breakfast is very rich and tastes good.
But the shortcomings are also very bad:
1. The room is poorly sanitary, and there are many black spots on the walls of the bathroom; 2. There are cracks on the walls of the living room;
3. The noise from the air-conditioning outlet is too loud, affecting sleep!
After giving feedback to the hotel front desk, it only said that it would pay attention to cleaning the next day. Later, Ctrip gave feedback. After Ctrip and the agent communicated and verified with the hotel, they said that the other party had no statement and no solution. Ctrip platform tried to apply for compensation, but was rejected. So I can only express regret for this, that's all!
For this bad check-in experience, Ctrip deserves a bad review~
Original TextTranslation provided by Google