Anonymous User
April 15, 2023
The hotel staff are very nice and helpful. However, the whole hotel is very outdated and looks old… it really needs renovation to claim itself a 5 star hotel. The photos of the hotel on website are kinda misleading customers.
We booked a family room which has 2 rooms connecting together, the room is in good size, but again, the room inside including all decor and amenities are in low quality. We have 2 toilets in the room - shower in big room: water after shower in is not going away properly; shower in small room: very hard to control the temperature of the water, sometimes it was very hot sometimes very cold. Also the room’s air con was super cold so we tried to turn the temperature higher but it was not possible to change. Therefore we need to turn off the air con in one of the rooms. The breakfast and cocktail during evening at the lounge on 3/F were good. Staff is very attentive there too. We also tried the breakfast in the restaurant (Twist) on G/f but it was just so so. Besides, we had dinner at Twist once. Frankly the food there was not tasty, it was not worth the price it charged at all. Overall, Mövenpick Pattaya looks like a 3-4 star hotel only, it really needs big improvement to claim itself a 5 star hotel.