286, 4 M.12 Kasetsin, 20150 Pattaya, Bang Lamung, Chon Buri Province, ThailandView hotel details
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Guest Reviews of Cross Pattaya Pratamnak
9.4/10
Amazing
358 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.5
Service9.5
Cleanliness9.5
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All reviews(358)
Positive reviews(347)
Reviews with photos/video(146)
Delicious breakfast(73)
Clean pool(60)
Great swimming pool(60)
Nice sea view(21)
Average sound insulation(17)
Close to beach(12)
Friendly front desk staff(9)
Stayed multiple times(6)
Negative reviews(11)
Kikias
Urban Room
Stayed in Mar 2026
Solo traveler
23 review
10/10
Outstanding
Posted on Apr 21, 2026
The hotel's location is super convenient – there's a 7-Eleven just a few hundred meters away, and getting a taxi is easy. Downstairs, you'll find coffee shops and restaurants. The gym and overall hotel environment are great too, and it's close to everything. My only small complaint is that the air conditioning was really cold at night, haha. But I guess that's just how it is in Thailand, right?
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6/9
Guest User
Urban Room
Stayed in Feb 2026
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 12, 2026
The hotel environment is excellent, clean and comfortable, and the service is thoughtful and attentive. The front desk lady, in particular, was very patient and helped us solve our problems. Even though we didn't speak Thai, she used a translator to assist us with various issues. Definitely a great review, and we'll certainly stay here again next time.
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Response from Property: Dear Valued guest,Warm greetings from Cross Pattaya Pratamnak.Thank you very much for taking the time to share such a thoughtful and heartwarming review of your recent stay with us. We are truly delighted to know that you found our hotel environment excellent, as well as clean, comfortable, and conducive to a relaxing experience.It is especially rewarding to hear your kind compliments regarding our service. Providing attentive, thoughtful, and personalized care to our guests is at the core of our hospitality, and we are truly pleased that this was reflected throughout your stay.We are particularly grateful for your recognition of our front desk team member. It is wonderful to know that she was patient and dedicated in assisting you, even overcoming language barriers by using a translator to ensure that all your needs were met. This truly reflects the level of care and commitment we strive to deliver to every guest, regardless of circumstances.Your kind words and strong recommendation mean a great deal to our entire team. Most importantly, we are honored to hear that you intend to stay with us again on your next visit. This is the greatest compliment we could receive, and we very much look forward to welcoming you back to Cross Pattaya Pratamnak for another exceptional and memorable stay.Warmest regards,Saruth AnumasGeneral ManagerCross Pattaya Pratamnak
Daxiong2868
Luxury Ocean View Room (King Bed)
Stayed in Nov 2025
Couple
7 review
9.5/10
Amazing
Posted on Mar 26, 2026
The service attitude in Pattaya is truly exceptional. This hotel is right by the beach, a bit far from the city center, but the environment is beautiful and quiet. The sea-view cliff-side restaurant next to the hotel is absolutely stunning for sunset views. The only downside is the poor soundproofing; the strange noises from the couple next door were quite persistent. 😂
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Response from Property: Dear Khun Daxiong2868,Warmest greetings from Cross Pattaya Pratamnak.Thank you very much for taking the time to share your thoughtful review with us. We are truly delighted to learn that you were impressed by the exceptional service attitude and enjoyed the serene beachfront location of our hotel. It is also wonderful to hear that you appreciated the peaceful ambiance as well as the breathtaking sunset views from the cliff-side restaurant nearby—these are indeed some of the unique highlights we take great pride in.At the same time, we sincerely apologize for the inconvenience caused by the soundproofing issue during your stay. Please rest assured that your feedback has been taken seriously and will be shared with our management and engineering teams for further review and improvement. Providing a restful and comfortable environment for all our guests remains one of our top priorities.We truly appreciate your kind words as well as your constructive feedback, as they are invaluable in helping us enhance our services and facilities. It would be our great pleasure to welcome you back again in the future, where we hope to provide you with an even more seamless and exceptional stay.Warmest regards,Saruth AnumasGeneral ManagerCross Pattaya Pratamnak
Guest User
Elite Executive Ocean Suite
Stayed in Aug 2025
Family
3 review
8.0/10
Very good
Posted on Sep 8, 2025
Big balcony room. About 15 mins car distance from Pattaya beach area. Good if you want to chill and relax. Breakfast was ok, not much options.
One point would like to highlight is I forgot my stuff. And contacted hotel to deliver it to me as I am still in Pattaya. However, hotel charged me THB 200 which a bit too costly. A bit shock that they did not offer to deliver it to me free since I am still in Pattaya area.
Response from Property: Dear Valued Guest,Thank you for your stay at Cross Pattaya Pratamnak. We appreciate you taking the time to evaluate us. We sincerely apologise for not being able to deliver an impressive experience to your stay. We promise your feedback will help us improve our services.We hope to have an opportunity to welcome you back again on your next visit to Pattaya. Kind regards,Garn-Front Office Managerand Cross Pattaya Pratamnak Team
Chakarin Siridech
Luxury Ocean View Room (Twin Bed)
Stayed in Feb 2026
Couple
5 review
10/10
Outstanding
Posted on Mar 3, 2026
SUPREB support and services with hospitality since stepped out of the car. Nice view and very cleanness room with also nice taste of food outlet almost the same as star restuarant ( complimentary 15% off). Very nice location if you don’t want involving Pattaya terrible traffic , you can spend times around hotel where is plenty of nice beach restuarant by walking or short driving. Weather is now very hot , Cross aircon was supportive separately. Will surely come back at Cross definitely , thanks all once again for great support.
Nothing commented in negative way.
Response from Property: Dear Khun Chakarin Siridech,Warm greetings from Cross Pattaya Pratamnak.Thank you very much for taking the time to share such a detailed and wonderful review of your recent stay with us. We are truly delighted to know that your experience was so positive from the very first moment you arrived.It brings us great joy to hear that you felt warmly welcomed from the moment you stepped out of the car. Creating a seamless and gracious arrival experience is something we place great importance on, and your kind words are sincerely appreciated.We are also very pleased to know that you enjoyed the beautiful view, the cleanliness of your room, and the overall comfort provided during your stay. Maintaining impeccable standards of cleanliness and ensuring a relaxing atmosphere are among our top priorities, and it is rewarding to know that these efforts contributed to your satisfaction.Your compliments regarding our food offerings are especially appreciated. We are delighted that you found the quality and taste comparable to that of a fine dining restaurant, and that you were able to enjoy the added value during your experience.It is wonderful to hear that you appreciated our location, offering a peaceful escape from the busy traffic of Pattaya while still being within easy reach of charming beachside restaurants. We are glad that you were able to fully enjoy the surroundings, whether by a short walk or a convenient drive.We are also pleased to know that our air-conditioning system provided comfort during the hot weather, ensuring a pleasant environment throughout your stay.Most importantly, we are truly grateful for your kind words stating that there was nothing negative to comment on, and that you intend to return. This is the greatest compliment we could receive, and it inspires our entire team to continue delivering exceptional service and hospitality.Thank you once again for your generous support. We very much look forward to welcoming you back to Cross Pattaya Pratamnak for another memorable and exceptional stay in the near future.Warmest regards,Saruth AnumasGeneral ManagerCross Pattaya Pratamnak
Guest User
Luxury Ocean View Room (King Bed)
Stayed in Sep 2025
Family
8 review
10/10
Outstanding
Posted on Oct 15, 2025
Superb nice room with value, good services & hospitality staff
Response from Property: Dear Valued Guest,Thank you for staying at Cross Pattaya Pratamnak and giving us a for 10 scores. Nice to see you enjoy with the overall with a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. We look forward to welcoming you back on your next trip to Pattaya. Kind regards,Saruth Anumas-General Managerand Cross Pattaya Pratamnak Team
CocoPiccolo
Urban Room
Stayed in Mar 2025
Solo traveler
6 review
10/10
Outstanding
Posted on May 1, 2025
The hotel is located at the nice area, peaceful part of Pattaya and on the hill of Pratamnak. It has everything you need in the area for both local and foreign tourists. Hotel staffs are super kind and helpful. Facilities are superb. Do not miss the spa like I did. Make sure the reservation is made in advance.
Response from Property: Dear CocoPiccolo,Thank you very much for taking the time to share your experience with us. It is wonderful to see that you enjoyed your stay with us. Nice to see you enjoy with the breakfast and the overall. With a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future.Sincerely, Garn-Front Office Managerand Cross Pattaya Pratamnak team
Fredox
Elite Executive Ocean Suite
Stayed in Mar 2025
Couple
39 review
10/10
Outstanding
Posted on Apr 28, 2025
Really nice hotel, I will probably comeback here again in the future.
Good food
Good room
Good service …
Response from Property: Dear Fredox,Thank you very much for taking the time to share your experience with us. It is wonderful to see that you enjoyed your stay with us.Nice to see you enjoy with the breakfast and the overall. With a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations.Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future.Sincerely,Garn-Front Office Managerand Cross Pattaya Pratamnak team
Response from Property: Dear Khun Eric Wongvl,Thank you very much for your delightful feedback and for awarding us a perfect 10 out of 10 following your recent stay at Cross Pattaya Pratamnak.Your enthusiastic message truly brought a smile to our faces. While your comment may be brief, it clearly reflects a positive and enjoyable experience, which means a great deal to our entire team. We are genuinely pleased to know that your stay met your expectations and left you feeling satisfied.At Cross Pattaya Pratamnak, we continuously strive to create memorable moments and deliver exceptional service, and your kind support is a wonderful encouragement for us to keep doing what we do best.We sincerely look forward to welcoming you back again in the near future for another fantastic stay.Warmest regards,Saruth AnumasGeneral ManagerCross Pattaya Pratamnak
Guest User
Elite Suite
Stayed in Sep 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Oct 15, 2025
The mattress was great, and the room was spacious! However, the bathroom was a bit too open for my liking.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for staying at Cross Pattaya Pratamnak and giving us a for 10 scores. Nice to see you enjoy with the overall with a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. We look forward to welcoming you back on your next trip to Pattaya.Kind regards,Saruth Anumas-General Managerand Cross Pattaya Pratamnak Team
Guest User
Luxury Ocean View Room (King Bed)
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 11, 2025
Amazing hotel, staff is very friendly, excellent breakfast, would recommend to ask for a high floor (4th or 5th) so you get the unblocked ocean view. I have been here twice and will definitely go back again if I visit Pattaya.
Response from Property: Dear Valued Guests,Thank you very much for taking the time to share your experience with us. It is wonderful to see that you enjoyed your stay with us.Nice to see you enjoy with the breakfast and the overall. With a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations.Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future.Best Regards,Garn - Front Office ManagerCross Pattaya Pratamnak
Guest User
Urban Room
Stayed in Apr 2025
Couple
5 review
9.5/10
Amazing
Posted on May 26, 2025
With the price and location it worth the money
Response from Property: Dear Valued Guest,Thank you for staying at Cross Pattaya Pratamnak and giving us a perfect rating. Nice to see you enjoy with the breakfast and the overall with a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. We look forward to welcoming you back on your next trip to Pattaya. Sincerely, Garn-Front Office Managerand Cross Pattaya Pratamnak team
Guest User
Elite Executive Ocean Suite
Stayed in Jul 2025
Business traveler
46 review
8.5/10
Very good
Posted on Aug 27, 2025
I spend some times already in the Cross Prathumnak. The people managing the hotel are so kind, nice and supporting the guests in a wonderful way. All my wishes and demands they did fulfill. The location is really good, a bit from the Malls in Pattaya, but quiet and perfect for me. The hotel is clean, the food excellent and the service is all the time at your service.
I will definitely be back
Thank you all so much for making my stay a wonderful time.
Response from Property: Dear Khun Thomas,Thank you very much for choosing Cross Pattaya Pratamnak for spend your wonderful moment and taking the time to write us a review. We hope to have an opportunity to welcome you back again on your next visit to Pattaya. Kind regards,Garn-Front Office Managerand Cross Pattaya Pratamnak Team
Seung Kyu SONG
Elite Executive Ocean Suite
Stayed in Jul 2025
Business traveler
4 review
10/10
Outstanding
Posted on Aug 17, 2025
It was a fantastic experience like services and facilities. However, I am disappointed that no Air-condition was on the lobby as it was open- lobby to connect to the outdoor pool.
Response from Property: Dear Valued Guest,Thank you for staying at Cross Pattaya Pratamnak and giving us a for 10 scores. Nice to see you enjoy with the overall with a mission to provide great customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. We look forward to welcoming you back on your next trip to Pattaya. Sincerely, Garn-Front Office Managerand Cross Pattaya Pratamnak team
Guest User
Urban Room
Stayed in May 2025
Couple
4 review
9.0/10
Great
Posted on Jul 19, 2025
Nice hotel staff at reception but at breakfast buffet the staff need to be more friendly i mean they are good but can be better specially staff from kitchen they should pay attention with the guest even they are not service staff.
Response from Property: Dear Mr. Arnupab,Thank you very much for choosing Cross Pattaya Pratamnak for spend your wonderful moment and taking the time to write us a review. We hope to have an opportunity to welcome you back again on your next visit to Pattaya.Kind regards,Garn-Front Office Managerand Cross Pattaya Pratamnak Team