Grand Mercure Puka Park Resort

Ok. Location not bad. Service average and some new staff being trained. Reception staff were very good. Hotel needs some investment. Rooms ok. Breakfast and dinner with room to improve. Would look at other options before booking this hotel again

The setting is very good, with private cabins set in the bush around a central restaurant and bar area, the rooms are well appointed and clean. The staff were all friendly and helpful. It would have got 4-5 stars, but the pillows in the rooms were terribly uncomfortable, and the food was distinctly ordinary for the price. We only ate in the restaurant on the first night of a three night stay.

We thoroughly enjoyed our 2 night stay in one of their beautiful Bush Chalets, last week. All their Staff were most helpful, especially in.driving us back to our Chalet. The Breakfasts were amazing , as was our Evening Dinner. Fabulous all round.!

My husband and I are currently staying here as part of a 20th Anniversary trip to NZ. We are from the US and just beginning a 20 day self drive tour of the country. First off, the country is beautiful, even in the winter. The hotel was well marked and extremely welcoming and accommodating as soon as we walked through the door. Unfortunately, on the second day of our stay, we got a flat tire nearly an hour from our hotel. We were able to put the spare on and drive to the next town, but it was clear we should stop driving on the spare when got there. The hotel sent a shuttle for us even though it was after dark and we were 30 minutes away. Simon, the young man who picked us up, really tried to brighten our spirits with pleasant conversation. When we arrived back, tired and forlorn, they took really good care of us and tried to help in every way possible. Luke, at reception, fielded calls from the auto shop for us and even searched busses for us should we need one to make it to our next destination. While I hope to be on my way to my next destination later today, if I have to stay another day day, there is no place I'd rather be.

We stayed here for a week. The staff were fantastic, so accommodating with whatever we needed. The amenities are well looked after. There was a new spa pool too, very nice. We were here in the low season. Plenty of privacy due to the placement of the lodges. The bar is cool, restaurant is very nice - menu was a little bit repetitive for 7 nights, but high quality food and still worth it.

The staff here were so helpful and friendly and a special call out goes to Rajat who was so kind as we left behind a load of stuff and he arranged for it to be parcelled up and sent on. Beyond call of duty. We have yet to find out if NZ post is as efficient as he is. Lovely rooms too and a nice pool. Only downside is nowhere to eat out locally was open when we were there, so you have to have all your meals in the hotel.