Red Roof Inn & Suites Pensacola - Nas Corry

Internet does not work properly roaches are in the rooms and the floors are dirty and the place stinks

Swindled out of deposit The hotel is pretty run down but I honestly Wasn’t expecting much being that it was a Red Roof and a cheap hotel. The front desk lady (American) was very friendly and check in was easy. I’m more frustrated that I paid and they kept my $50 deposit. I stay in hotels quite frequently and we always clean. When I called to find out why I was Told that it was because all of the towels and sheets were stained and the room smelled of smoke. First off, we were there two nights and of course took a shower but there was nothing that could have stained the towels or sheets, I didnt Even wear makeup all weekend because we were at the beach. Secondly, both my fiancé and I are non smokers, there is no way the room smelled of smoke. I have never had a motel/hotel keep a deposit. Of course there is no way for me to prove this nor is there a way for them to prove the negative. I’d just be forewarned that it is a possibility they will lie in order to keep that little bit of extra money.

We got there and our room was still dirty. The bathtub was filthy and so were the beds. The bedding and bed covers are stained. We complained to the front desk and we were offered a room change. The room we were transferred to a room upstairs which was technically an upgrade was also filthy. Same issues, stained beds and bedding, the kitchenette had food all over the little stove the microwave had food in it. The only good thing about this place was the fact that it was more or less centralized and had good places around it.

DON'T, just don't. Honestly the worst hotel stay I've ever had. The first room they gave us smelled like a mildewy basement, the air was heavy & muggy, the sheets felt damp and sticky, there was roach in dresser drawer, the floor hadn't been swept or mopped. You'd get black feet just from walking barefoot in the room. The service was terrible, its hit or miss on maid services, the staff are absolutely rude and didn't want to hear our complaints. We talked to others staying at the hotel who had the same complaints as we did. A couple even checked out early because they killed 2 roaches in their room. Our original room was 106, we asked for a different room so they gave us a key to 109. It was in worse condition than 106. So the next day when maid service hadn't come through, even though they asked us if we wanted maid service and we said yes, they didnt stop by so we asked for another room again, they gave us 107 which was a little better than the first 2 rooms but still wasnt worth what we paid to stay there. We were told they're under new management now because of "the bugs", but they still have bugs. So if you're considering a stay at this Red Roof Inn - NAS Corry... DON'T, just don't. Save yourself the time, trouble, money, and spare yourself the nastiness.

The rooms smelled of mold. The pillows were horrible . Could hear the people above us all night. People fighting outside our door at 4 am. Front desk did nothing about it. Will never stay at a red roof in again. This property was nothing like it was presented on line.

The first room I was given was immediately across the hall from a room that had dogs constantly barking. That forced me to take all my belongings back to the lobby to request another room. The second room was quiet, but I noticed the sheets were on top of the duvet instead of under it. There was no flat sheet beneath the duvet. I removed the sheet so I could place it under the duvet, exposing the quarter-sized hole and the stains on the duvet. The hotel required a $50 card hold for damage or smoking, which I understand. First, it is hard to justify a hold when the property is below even normal standards. Second, there currently two $50 holds on my account three days later. I will be watching closely to ensure I am not charged. Lastly, when I checked out, I told the clerk I needed a receipt. He looked at the computer, looked back at me, and then asked, "You want a receipt?" as though it was the most odd thing anyone had ever requested.