The coffeemaker in my room didn't really work and the supplies for the coffee were not provided (I had to help myself in the lobby). Also I asked the front desk if I could borrow a corkscrew for some wine, and the clerk was completely baffled by the request (so, I bought one elsewhere). Finally, my room went uncleaned my second day, which is not a problem if I had been aware.
Otherwise the staff seemed friendly and helpful and the place was better than the reviews indicated. I hope they can improve.