Hotel Sina Brufani is a five-star hotel in the thousand-year-old ancient city of Perugia, Italy. It is located in the center of the old city and has an absolutely superb environment! Especially on the third floor terrace, various hand-painted tabletops are colorful! Looking around, the old and new urban areas have clear outlines. In the morning, the lingering sound of church bells in the mountains and at the foot of the mountains makes people feel calm and cool. Occasionally, there is the faint sound of the organ, which can't help but make people fascinated...
However, as guests of the Perugia International Music Festival, young Steinway artists and their families, they are very, very dissatisfied with the "hidden neglect" of the staff of this hotel towards Chinese (Oriental people)! As a Ctrip diamond customer, I personally strongly recommend that Ctrip take measures that do not recommend or encourage Chinese people to be humiliated to safeguard the dignity of the Chinese people!
First of all, the middle-aged and elderly female head waiter in the breakfast room always asks for the room number every morning when facing Oriental faces (including Korean and Japanese tourists attending the music festival), and she never takes a seat! However, for the Western white people who entered the hall at the same time or later, they not only did not ask for their room number, but also showed them to their seats in person. The contrast was huge! I have traveled abroad hundreds of times for business and private purposes since 1998. I flew to Europe with a platinum card and dozens of times. This is the first time I have experienced an indescribable kind of neglect and even implicit discrimination in an underdeveloped G7 mountain town! Coincidentally, before leaving Perugia, we wanted to have a dinner with friends who are piano professors from Europe and the United States. We went to the open-air bar on the first floor to find a table. We asked the female clerk if there was a table by the window. When we found out that no one had reserved it, we made a reservation for the evening, and a male bartender joined us. I asked for the room number before and was told that I couldn’t reserve a table by the window? I said: The female clerk said that there was no reservation for that table, and besides, we were also hotel guests, but the male clerk was very "stubborn" and said that we couldn't make a reservation! I said to pay the advance payment first, but the male clerk waved his hand and refused! To be honest, this kind of service attitude is no longer a matter of mutual respect! This old hotel is old, but it treats customers so badly. I think it is an unreasonable neglect of Chinese tourists! Because our faces are Oriental, Chinese, because we are not white travelers who look “noble”? ! (If we come to Perugia next year, we will never look at these hotels that are unreasonable to Chinese people. By the way, a group of us later went to a local Michelin restaurant, which was very fun...)
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